Beyond Brighter Minds - Director of Operations
Spyglass Ops · Los Angeles, CA · 1 wk ago
On-siteManufacturing$120k/yrFull-time
Responsibilities
- Own scheduling, administration, HR, systems, and facilities across all locations
- Build consistent processes, communication, and culture across sites
- Lead the scheduling and admin teams with clear accountability and support
- Build a proactive team with strong ownership of responsibilities
- Maintain performance through clear expectations, feedback, and coaching
- Lead the adoption of scheduling and clinical data platforms, including training and accountability
- Convert ad-hoc workflows into documented SOPs across onboarding, intake, scheduling, and HR
- Reduce reliance on spreadsheets while maintaining data accuracy
- Establish structured meeting rhythms for leadership, scheduling, and cross-site coordination
- Ensure consistent communication across locations
- Manage onboarding, attendance, disciplinary processes, and retention initiatives with HR support
- Run people-management processes on a consistent cadence
- Coordinate billing and collections with external partners
- Track revenue leakage and surface issues early
- Build dashboards for utilization, fill rates, intake, billing, and staff performance
Requirements
- Experience leading operations across multiple locations in a service business
- Proven success building systems, SOPs, scheduling, HR, and performance processes in growing organizations
- Hands-on HR experience including onboarding, performance management, discipline, and retention
- Experience with complex scheduling environments, ideally in healthcare or therapy services
- Experience supporting clinical or highly specialized founders while owning operations
- Bachelor's degree preferred
- 5+ years of progressive operations leadership or equivalent experience
Core Competencies
- Ability to implement and drive adoption of scheduling and practice-management platforms
- Strong process documentation and SOP development skills
- Skilled at tracking and reporting operational KPIs
- Working knowledge of billing and collections processes in healthcare or therapy settings
- Ability to partner with HR advisors on structured people-management systems
Soft Skills
- Respects clinical authority while confidently owning operations
- Creates accountability without blame or unnecessary friction
- Builder mindset with comfort operating in ambiguity
- Able to translate clinical priorities into effective operational systems
- Skilled at logistics
Benefits
- Compensation: $120,000 to $140,000 commensurate with experience
- Performance bonus opportunity based on operational outcomes and organizational growth
- Employment Type: W2
- Employment in California
- Benefits Package: Health Insurance, CalSavers Retirement Plan, Flexible schedule, PTO begins accruing immediately upon hire, can be used after 90 days, with 10 days available annually plus paid holidays.
How to Apply
Please submit an application at the following link: https://recruiterflow.com/db_5f712a22c33a3d8ff14e412f5e6ab747/jobs/32