BEVERAGE SUPERVISOR

Responsibilities

• Ensures excellent customer service for every guest, every time.
• Ensures that bartenders are using correct beverage recipe procedures.
• Acts as working supervisor and performs bartender duties when necessary.
• Estimates and orders liquors, wines, or other beverages, and supplies.
• Conducts monthly inventory and extends them with current pricing.
• Manages the day-to-day operation of Bar in accordance with policies and procedures.
• Maintains and instructs assigned personnel on safety policies and procedures.
• Verifies validity of casino complimentary slips for the food and beverage check.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Hires and trains Tribal Members consistent with the casino’s Community and Indian Preference guidelines.
• Communicates with Main Liquor Room employees in the proper movement and accurate receiving and accounting of product.
• Coaches, develops, mentors, and evaluates team members through ongoing feedback, performance discussions, and documented coaching.
• Enforces PCI (Payment Card Industry) Compliance regulations to protect card holder data and adhere to the standards to protect the guests’ private card information.
• Maintains up-to-date knowledge of Liquor Laws as pertaining to casino operations.

Qualifications

• High school diploma or general education degree (GED) required; minimum of three (3) years of bar, casino, or hospitality experience, including at least one (1) year in a supervisory or lead role required.
• Experience in a high-volume beverage operation required.
• Possess and maintain a valid Maricopa County Food Handler's Card.
• Possess and maintain a valid Arizona Title 4 Certification.
• Computer literate and have knowledge of Microsoft Office applications.
• Experience using POS system; InfoGenesis preferred.
• Working knowledge of beer, wine, spirits, cocktails, and responsible alcohol service.
• Strong guest service, communication, leadership, and conflict-resolution skills.
• Knowledge of basic restaurant cashiering procedures, tray service and beverage ingredients.
• Strong organizational, multi-tasking, and problem-solving abilities in a fast-paced environment.
• Experience with inventory control, ordering, and POS systems.
• Able to get along with co-workers and be a team player.
• Able to work quickly and accurately in stressful situations and maintain a positive customer service attitude.
• Able to work a flexible schedule and be available to work all shifts, including nights, weekends and holidays.