Beverage Shift Manager

About the Role

At Angel of the Winds, the World’s Friendliest Casino Resort, we are seeking a dedicated professional to join our team. This role requires exceptional guest service with a positive and outgoing attitude, aligning with our guiding values: Welcoming, Engaged, Accountable, Customer Experience, and Team.

Responsibilities

• Greets and interacts with guests in a friendly, professional, and attentive manner.
• Makes decisions to ensure efficient shift operations.
• Assigns work stations to staff, expedites workflow, and monitors staffing levels.
• Resolves guest complaints, employee issues, and other problems during the shift.
• Ensures all work stations are stocked, neat, clean, and sanitary.
• Monitors alcohol consumption by guests and provides service within MAST training guidelines.
• Ensures compliance with Washington Liquor Control Commission requirements.
• Monitors inventories and orders liquors and supplies as needed.
• Counts and reconciles cash flow during the shift.
• Responsible for all patron cut-offs.
• Attends all mandatory department meetings and trainings.
• Handles all paperwork for department functions.
• Maintains knowledge of casino promotions and events.
• Trains staff on department policies, procedures, regulations, and guest service.
• Monitors staff job performance and provides feedback and disciplinary actions as needed.
• May perform duties of Restaurant Supervisor as needed.
• Works nights, weekends, and holidays as required.
• Performs other duties as assigned.

Qualifications

• Exceptional guest service and communication skills required.
• Must be at least 21 years of age.
• One to three years of supervisory experience required; or equivalent combination of training and experience.
• Seven to ten years’ experience in the food and beverage industry or equivalent combinations of training and experience desired.
• Prior experience working in a lounge, bar, tavern, or sit-down restaurant desired.
• Prior experience in a casino environment desired.
• Customer service oriented with excellent verbal and written communication skills.
• Ability to multi-task, work independently, and maintain confidentiality.
• Strong attention to detail and excellent problem-solving, organizational, and time management skills.
• Ability to maintain professional relationships with all levels of the organization and outside business contacts.
• Must be able to occasionally lift and move heavy items (such as 180-pound kegs).

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class A gaming license from the Stillaguamish Tribal Gaming Agency.
• Must be able to obtain and maintain a Washington State Health Card (Food Worker Card).
• Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 12 Mixologist Permit.

Physical Demands and Work Environment

• Constantly requires the ability to receive detailed information through oral and written communication.
• Exerts up to 65 pounds of force with assistance occasionally, and/or up to 40-60 pounds of force frequently.
• Occasionally lifts and/or moves 180-pound kegs.
• Requires repetitive movement with the ability to stand and/or walk for an entire shift.
• This is a 24-hour, 7-days-a-week work operation.

Starting Wage: $28.50/hr