Beverage Server - Part-Time

About the role

The Beverage Server ensures customer satisfaction by serving beverages to guests, maintaining a clean and welcoming environment, and providing timely, friendly service.

Responsibilities

• Greet and welcome guests in a pleasant and professional manner.
• Provide fast (10 minutes or less round time), friendly, and professional beverage service, including carrying full trays.
• Take drink orders, communicate with bartenders, assist in drink preparation, and present drinks to guests.
• Maintain clean and stocked workstations, including stocking coffee, glasses, sugar, cream, and dispensers.
• Handle money according to procedure and monitor guest alcohol consumption, intervening as needed.
• Resolve guest complaints and service problems according to guidelines.
• Promote casino events, programs, and Total Rewards Center sign-up initiatives.
• Collaborate with beverage servers, bartenders, barbacks, supervisors, and other team members.
• Provide personalized service, using guests' names and addressing their needs.
• Perform side work at assigned stations and keep areas free of glasses and bottles.
• Serve as an ambassador of goodwill at customer and public relations functions, including appearing in publicity photos.
• Adhere to attendance guidelines, regulatory, departmental, and company policies.
• Perform any other assigned tasks or duties.

Requirements

• Stand and walk continuously with a tray weighing up to 20 lbs throughout the shift.
• Lift and carry up to 20 lbs.
• Work in extreme heat during summer months.
• Stand for the entire shift.
• Access service areas when picking up beverage orders.
• Converse over the telephone in loud environments with background noise.
• Stoop, bend, and reach as needed.
• Demonstrate manual dexterity for writing orders, preparing drinks, and handling garnishes.
• Listen and respond to visual and aural cues.
• Manage the demands of multiple customers simultaneously.

Qualifications

• Minimum age of 21 years or older.
• One year of high-volume cocktail experience.
• One year of customer service experience in a role focused on direct customer interaction.
• Excellent customer service and communication skills.
• Ability to initiate and engage in professional and friendly conversation.
• Professional and pleasant appearance that guests find approachable.
• Ability to work any day of the week, including nights, weekends, holidays, and overtime as needed.
• Ability to work well with coworkers and function as part of a team.
• Well-groomed appearance.
• Knowledge of tray service and cocktail ingredients.
• Schedule flexibility.

Pay

Hourly rate: $6.76 per hour plus tips.