Beverage Server - Knight Time Hockey Bar Part Time

Major Job Duties

• Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the bar or in the casino area.
• Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.
• Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may I?”
• Adheres to the 1/3/5 rule. One minute to greet and acknowledge the guest, three minutes to provide their needs or wants, and check back every five minutes with eye contact or words.
• Places order with bartender, inspects order for quality, collects and adds appropriate garnish, places on tray and serves to patrons with cocktail napkin.
• Demonstrates power to solve guest problems by assisting the guest and alerting the supervisor of any complaints.
• Maintains complete knowledge on all in house services and functions.
• Asks politely for the identification of any guest who appears to be under the age of 30.
• Clears tables and straightens all guest areas after each beverage is served. Places a fresh cocktail napkin down each time and continually caps ashtrays and replaces with clean ashtray.
• Upsells and suggestively sells menu items, specials and beverages at all times.
• Makes every effort to learn guest names and uses names to say, “Mr. or Mrs. Smith.”
• Performs prep tasks when not serving guests by helping to stock items or clean work areas.
• Enforces customer limit regulations in a firm and courteous manner.
• Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization. This includes maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards.
• This includes providing courteous and friendly service to all guests and staff.

Experience

• 2 years beverage serving experience in a high volume bar or full service restaurant.

Educational Background

• High School Diploma or GED.

Skills

• Excellent communication skills.
• Ability to perform basic math.
• Skill in establishing and maintaining effective working relationships with staff and other departments.
• Full knowledge and understanding of company and department rules, policies and procedures.
• Must possess the disposition to have fun at work and display that spirit to our guests.
• Ability to read, write, and communicate verbally in English.

Certification/License

• Clark County Health Card,
• Nevada Alcohol Awareness Card.