Beverage Server Grave Shift (Horseshoe Bossier)

Creates a warm and friendly atmosphere for guests by providing fast, friendly, and courteous service while taking orders and serving beverages. Picks up empty glasses and returns them to the proper assigned area, and assists in the preparation of drink orders as required.

Responsibilities

• Ensures player satisfaction at all times and provides personalized service using guest names.
• Resolves service problems according to Service Recovery guidelines.
• Serves as an ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.
• Actively promotes casino events and programs.
• Works closely with Caesars Rewards to promote new card sign-ups and relay benefits.
• Provides fast, friendly, professional beverage service to casino guests.
• Supplements tray with extra product to provide immediate or interim guest satisfaction.
• Monitors guest consumption of alcohol and intervenes as needed according to Responsible Alcohol Management training and property guidelines.
• Promotes guests’ sense of luck on the gaming floor by sincerely wishing customers luck and minimizing wait time.
• Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks, and presents drinks to guests.
• Handles money according to departmental procedure.
• Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
• Works well with others, including beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.
• Maintains a clean and stocked workstation and clears empty glasses from workstation/area.
• Services guests according to the company standard sequence of service.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED required.
• Must be able to obtain Bossier ABO Card and Responsible Vendor Certification.
• Skilled in basic math to count money and present change correctly.
• Knowledge of guest charge procedures.
• Excellent customer service and communication skills.
• Able to work at a fast pace in mentally and physically stressful situations.
• Knowledgeable of or able to learn tray service and cocktail ingredients.
• Available to work required schedule, which may include nights, weekends, holidays, and overtime.
• Must be able to read, write, speak, and understand English.

Additional Requirements

• Able to respond to visual and auditory cues.
• Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.).
• Able to walk at least 2 miles during shift.
• Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8-hour shifts.
• Able to work in areas containing secondhand smoke, high noise levels, and bright lights.
• Able to work at a fast pace in often crowded/noisy environments.

Schedule

Grave shift (overnight hours), including nights, weekends, holidays, and overtime as required.