Beverage Server - Ebony Horse Service Bar- Steady Extra (Planet Hollywood LV)

Responsibilities

• Greets and welcomes all guests in a pleasant and professional manner.
• Provides timely cocktail service in a friendly and courteous manner.
• Keeps assigned areas clean and empty of glasses and bottles.
• Constantly looks for service opportunities.
• Responds to and resolves guest complaints.
• Answers guest questions and is knowledgeable about property events and attractions.
• Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser.
• Promotes casino events and programs.
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
• Works closely with Total Rewards Center to promote new card sign up programs.
• Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor.
• Provides personalized service and uses guest name.
• Solves service problems according to guidelines.

Requirements

• Must be a minimum of 21 years of age or older.
• One-year previous high volume cocktail experience.
• Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service, is required.
• Must possess excellent customer service and communication skills.
• Must be able to initiate and engage in conversation in a professional and friendly manner.
• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.
• Must be able to work any day of the week and scheduled shift.
• Must be able to get along with co-workers and work as a team.
• Requires standing and walking continuously with a tray up to 20lbs throughout the shift.
• Must be able to lift and carry 20lbs.
• Must be able to work in extreme heat during the summer months.
• Must be able to stand for entire shift.
• Must be able to access service area when picking up beverage orders.
• Must be able to converse over the telephone in an environment with loud background noise.
• Must be able to stoop, bend and reach.
• Requires knowledge of tray service and cocktail ingredients.
• Requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.

About the Role

Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR, and 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town.