Beverage Equipment Service Tech A

About Us

Pepsi Bottling Ventures is the nation’s largest private bottler and distributor of Pepsi beverages, operating in NC, SC, MD, and DE. We are jointly owned by Suntory and PepsiCo. Suntory is a family-owned business founded in Japan over 125 years ago, known globally for their beverages and innovative spirit. PepsiCo has a 125-year legacy as a global leader in convenient foods and beverages. We represent Suntory’s non-alcoholic beverage industry in the United States and have an 80-year legacy of providing PepsiCo products to the Carolinas and beyond.

We make, sell, and distribute PepsiCo and other beverages across five states, serving most of the market in our geographic regions. We also develop our own line of beverages, producing and distributing a growing product line nationally. As part of Suntory, we believe in dreaming big, innovating to create new beverages like our Nature’s Twist refreshing lemonade line, and giving back to society.

About the Role

The Beverage Equipment Service Tech A will effectively and efficiently provide repair service within an assigned territory to all vendors, coolers, fountain, and other designated equipment. This role focuses on delivering exceptional customer service while representing PBV with each customer. You will learn PBV operations, specific industry equipment, repair processes, and governmental guidelines.

Responsibilities

• Provides “Service that Sells” by interacting with customers daily to diagnose, educate, and support while ensuring customer expectations and PBV business objectives are met.
• Possesses an advanced skill set of a Beverage Equipment Service Technician B.
• Maintains and manages equipment, including diagnostics, repair, and testing components using electrical, mechanical, and pneumatic testing equipment.
• Meets Pepsi-Cola North America (PCNA) quality objectives, including Preventative Maintenance (PM) performed and Reactive Repair (RR) to drive revenue.
• Uses a Hand-held Computer to ensure accuracy of call detail, parts management, equipment location, and work performed.
• Reviews daily activity to re-assign work within territory.
• Manages and controls truck operation, cleanliness, and parts inventory while meeting commercial vehicle regulations.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum two years’ experience in beverage equipment repair or a related field (small appliance, plumbing, electrical, refrigeration). Coursework in these fields may substitute for experience.
• Good oral and written communication skills.
• Able to meet PBV’s driving guidelines with a valid driver’s license and good driving record.
• Must be able to travel daily to assigned accounts; overnight travel may be required.
• Understanding and knowledge of electrical components, electronics, plumbing, board-level schematics, refrigeration, vending/fountain equipment repair, parts, and troubleshooting.
• Attention to detail, patience, and problem-solving ability.
• Able to work hours necessary to complete assigned tasks.

Qualifications

• Knowledge of principles and processes for providing customer service, including needs assessment, quality standards, and evaluating customer satisfaction.
• Public safety and security knowledge of relevant equipment, policies, and procedures for the protection of people, data, property, and institutions preferred.
• Capable of gaining an understanding of Food Service personnel responsibilities.
• Ability to grasp and understand the functionality of SAP, IFS, Microsoft Word, and Excel.
• Ability to coach and train others preferred.

Benefits

• Paid time off, including holidays, vacation days, personal days, parental leave, and bereavement leave.
• 401(k) with a company match.
• Medical, prescription, dental, and vision insurance options, as well as supplemental health plan options (accident, critical illness, hospitalization).
• Saving and spending accounts.
• Company-paid telemedicine services.
• Free counseling and information services.
• Wellness program.
• Company-paid life insurance.
• Company-paid disability coverage.
• Adoption assistance.
• Education assistance.
• Legal service plan option.
• Pay advance option.

Unfortunately, we will be unable to offer visa sponsorships to candidates.