Beverage Equipment Service Tech A

Beverage Equipment Service Tech A Role Overview

Effectively and efficiently provide repair service within an assigned territory to all vendors, coolers, fountain, and other designated equipment. Provides exceptional customer service while representing PBV with each customer. Learns PBV operations, specific industry equipment, repair processes and governmental guidelines.

Day-to-Day Responsibilities

• Promotes “Service that Sells” by interacting with customers daily to diagnose, educate and support while ensuring customer expectations and PBV business objectives are met.
• Maintains and manages equipment, including diagnostics, repair, and testing components using electrical, mechanical, and pneumatic testing equipment.
• Maintains Pepsi-Cola North America (PCNA) quality objectives, to include Preventative Maintenance (PM) performed and Reactive Repair (RR) to drive revenue.
• Uses Hand-held Computer to ensure accuracy of call detail, parts management, equipment location, and work performed.
• Reviews daily activity to re-assign work within territory.
• Manages and controls truck operation, cleanliness, and parts inventory.
• Maintains compliance with commercial vehicle regulations.
• Meets assigned tasks as directed.

Required Qualifications

• High school diploma or equivalent.
• Minimum (2) two years’ experience in beverage equipment repair or related field (small appliance, plumbing, electrical, refrigeration).
• Coursework in aforementioned fields may substitute for experience.
• Good oral and written communication skills.
• Able to meet PBV’s driving guidelines, valid driver’s license with good driving record.
• Must be able to travel daily to assigned accounts. Overnight travel may be required.
• Understanding and knowledge of electrical components, electronics, plumbing, board level schematics, refrigeration, vending/fountain equipment repair, parts and troubleshooting.
• Attention to detail, patience, and problem-solving ability.
• Able to work hours necessary to complete assigned tasks.
• Knowledge of principles and processes for providing customer service, including needs assessment, quality standard and evaluating customer satisfaction.
• Public safety and security knowledge of relevant equipment, policies and procedures for the protection of people, data, property, and institutions preferred.
• Capable of gaining understanding of Food Service personnel responsibilities.
• Ability to grasp and understand the functionality of SAP, IFS, Microsoft Word, and Excel.
• Ability to coach and train others preferred.

Compensation And Benefits

• Paid time off, including holidays, vacation days, personal days, parental leave, and bereavement leave.
• 401(k) with a company match.
• Medical, prescription, dental, and vision insurance options, as well as supplemental health plan options, including accident, critical illness, and hospitalization.
• Saving and spending accounts.
• Company-paid telemedicine services.
• Wellness program.
• Company-paid life insurance.
• Company-paid disability coverage.
• Adoption assistance.
• Education assistance.
• Legal service plan option.
• Pay advance option.