Beverage Cart Attendant

About the role

The Beverage Cart Attendant plays a crucial role in enhancing the member and guest experience by providing exceptional service on the golf course and other designated areas. This role requires proactive engagement, timely attention to requests, and adherence to high service standards.

Responsibilities

• Greet members by name and introduce yourself to guests, ensuring a polite and friendly demeanor.
• Provide timely and attentive coverage of assigned course areas, anticipating visits every 4-5 holes.
• Avoid accidents by operating the golf cart safely and following all guidelines, policies, and procedures.
• Collect payments (cash, member charge, etc.), accurately reconcile daily transactions, and deposit cash in the designated area.
• Document product spills and waste using daily par versus usage sheets.
• Maintain thorough knowledge of available products and upsell where applicable.
• Create personalized experiences for members and guests by identifying them through tee sheets and line-ups.
• Communicate with the F&B Director regarding special product requests or issues with food quality, supplies, or presentation.
• Clean and sanitize the cart at the end of each shift, ensuring compliance with health code standards.
• Request and restock supplies in a timely manner to maintain proper par levels for consistent service.
• Assist fellow employees to deliver the 3-steps of service and participate as a supportive team member.
• Notify management of any member/guest complaints immediately and practice effective service recovery.
• Know and follow the rules of golf etiquette when approaching golf groups at all times.

Requirements

• High school diploma or equivalent.
• Previous experience in Food & Beverage service.
• Certification in alcohol and food safety awareness.
• Valid driver’s license to operate golf cart.
• Excellent communication skills with the ability to follow instructions.
• Strong commitment to maintaining the highest ethical work standards.

Physical Requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Additional Duties

Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.

What We Offer

• Total Rewards package including medical, dental, and vision coverage, life insurance, short-term and long-term disability insurance, 401(k) retirement savings plan, and generous paid time off and leave programs.
• Access to Invited's social networks: LinkedIn, Instagram, Twitter, Facebook.
• Equal employment opportunity employer.