Beverage Cart Attendant

About the role

The Beverage Cart Attendant plays a crucial role in enhancing the member and guest experience by providing exceptional service on the golf course and other designated areas. This position requires a proactive approach to customer engagement and coordination with other club departments.

Responsibilities

• Greet members by name and introduce yourself to guests, ensuring a polite and friendly demeanor.
• Anticipate visits to each group every 4-5 holes and provide timely and attentive coverage of assigned course areas.
• Assist members and guests with requests, such as directions to the restroom or clubhouse, and offer to dispose of trash to maintain a clean environment.
• Stock the beverage cart with food, beverages, ice, and transaction supplies before service begins.
• Operate the golf cart safely, following all guidelines, policies, and procedures to avoid accidents.
• Collect payments (cash, member charge, etc.) and accurately reconcile daily transactions, depositing cash in the designated area.
• Document product spills and waste using daily par versus usage sheets.
• Maintain thorough knowledge of available products and upsell where applicable.
• Use tee sheets and line-ups to identify members and guests, creating personalized experiences with their favorites.
• Communicate with the F&B Director regarding special product requests or issues with food quality, supplies, or presentation.
• Clean and sanitize the cart at the end of each shift, ensuring compliance with health code standards.
• Request and restock supplies in a timely manner to maintain proper par levels for consistent service.
• Absorb and document any member/guest complaints and practice effective service recovery.
• Know and follow the rules of golf etiquette when approaching golf groups at all times.
• Assist fellow employees to deliver the 3-steps of service and participate as a supportive team member.

Requirements

• High school diploma or equivalent.
• Previous experience in Food & Beverage service.
• Certification in alcohol and food safety awareness.
• Valid driver’s license to operate golf cart.
• Excellent communication skills with the ability to follow instructions.
• Strong commitment to maintaining the highest ethical work standards.

Qualifications

• Ability to stand, walk, and perform physical activities for extended periods.
• Capable of working in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Able to climb ladders, squat, kneel, reach, grasp, twist, bend, and fold/unfold as required.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Skills

• Customer service skills.
• Attention to detail.
• Physical stamina and endurance.
• Knowledge of golf etiquette.

Benefits

• Medical, dental, and vision coverage.
• Life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement savings plan.
• Generous paid time off and leave programs.

Pay

Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked.

Schedule

Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.