Beverage Cart Attendant

About the role

The Beverage Cart Attendant plays a crucial role in enhancing the member and guest experience by providing exceptional service on the golf course and other designated areas. This role requires a proactive approach to engaging with members and guests, ensuring their needs are met with the highest level of satisfaction.

Responsibilities

• Maintain exceptional F&B service standards as outlined in Invited’s training programs.
• Greet members by name and introduce yourself to guests, always ensuring a polite and friendly demeanor.
• Provide timely and attentive coverage of assigned course areas, anticipating visits to each group every 4-5 holes.
• Aid members and guests with requests, such as directions to the restroom or clubhouse, and offer to dispose of trash to maintain a clean environment.
• Stock the beverage cart with food, beverages, ice, and transaction supplies before service begins.
• Operate the golf cart safely, following all guidelines, policies, and procedures to avoid accidents.
• Collect payments (cash, member charge, etc.) and accurately reconcile daily transactions, depositing cash in the designated area.
• Document product spills and waste using daily par versus usage sheets.
• Maintain thorough knowledge of available products and upsell where applicable.
• Use tee sheets and line-ups to identify members and guests, creating personalized experiences with their favorites.
• Communicate with the F&B Director regarding special product requests or issues with food quality, supplies, or presentation.
• Clean and sanitize the cart at the end of each shift, ensuring compliance with health code standards.
• Request and restock supplies in a timely manner to maintain proper par levels for consistent service.
• Assist fellow employees to deliver the 3-steps of service and participate as a supportive team member.
• Notify management of any member/guest complaints immediately and practice effective service recovery.
• Know and follow the rules of golf etiquette when approaching golf groups at all times.

Requirements

• Preferred High school diploma or equivalent.
• Previous experience in Food & Beverage service.
• Certification in alcohol and food safety awareness.
• Valid driver’s license to operate golf cart.
• Excellent communication skills with the ability to follow instructions.
• Strong commitment to maintaining the highest ethical work standards.

Physical Requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Additional Duties

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
• Wear a clean, neat uniform that meets club standards.

What We Offer

• Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked.
• Comprehensive benefits package including Medical, dental, and vision coverage, Life insurance, Short-term and long-term disability insurance, 401(k) retirement savings plan, Generous paid time off and leave programs, and time off as required by applicable law is also provided for part time team members.

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