Bespoke Designer | Jewelry Sales Specialist | NYC

Frank Darling is a female-founded fine jewelry brand making custom engagement rings feel exciting, personal, and refreshingly human. Known for our modern design and sustainability-minded approach, we’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and more.

Responsibilities

• Respond quickly to inbound phone calls, chats, and emails.
• Guide clients through the process of choosing a stone and finalizing the ring purchase.
• Confidently provide feedback on the diamonds clients select from our website.
• Confidently provide real-time diamond recommendations while chatting over the phone or on the website.
• Create a welcoming and exciting in‑person experience for clients.
• Advise clients on the four C's.
• Advise clients on the differences between lab‑grown diamonds, natural diamonds, and Moissanite.
• Advise clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selection.
• Empower clients to feel confident in their once‑in‑a‑lifetime purchase.
• Meet sales goals and close sales efficiently.
• Show diamonds over video chat and in person, and articulate the differences between different options.
• Work with the house gemologist to source, select, and present diamonds.
• Maintain and nurture client relationships as the main point of contact for all sales.

Requirements

• Strong knowledge of fine jewelry styles and trends.
• A keen eye for detail and a high level of empathy and professionalism.
• Ability to work proactively and think creatively to solve problems as they arise.
• Organized and comfortable multitasking and juggling many client requests at once.
• Able to learn new computer programs efficiently and effectively.
• Able to manage inbound messages, over 100+, per day.
• 3+ years of sales experience in jewelry, bridal, or luxury sales.
• Extremely detail‑oriented.
• Excellent communication skills.
• GIA Degree a plus, but not required.
• Jewelry fabrication or design experience is a plus, but not required.
• Adobe Illustrator experience is a plus, but not required.

Benefits

• Equity Compensation – stock option package.
• Medical and dental insurance (starts first day of 2nd month).
• Optional 401k program.
• Unlimited paid time off.
• Performance‑based monthly bonuses for achieving sales targets.
• Pre‑tax commuter benefits.
• Employee discounts for you, friends, and family.

Pay

$65,000 annual salary + quota‑based bonus structure.

Schedule

Full‑time on‑site role in Brooklyn/Williamsburg, NY. Office hours 10 AM–6 PM, available schedule Thursday–Monday.