Bertera Subaru of West Springfield Parts Advisor

About Us

At Bertera Subaru of West Springfield, we pride ourselves on delivering unparalleled customer service and top-quality automotive expertise. We are passionate about Subaru vehicles and have cultivated a dynamic and supportive environment for our employees.

About the Role

We are seeking a knowledgeable and enthusiastic Parts Advisor to join our team at Bertera Subaru of West Springfield. The Parts Advisor will play a crucial role in ensuring our service department operates efficiently and our customers receive the parts and information they need promptly.

Responsibilities

• Assist customers and service technicians in locating the appropriate parts for their vehicle repairs and maintenance.
• Maintain an organized inventory of Subaru parts and accessories.
• Place orders for parts and ensure timely delivery for customer and service needs.
• Provide expert advice on Subaru parts, answering any questions and offering recommendations to ensure customer satisfaction.
• Keep up-to-date with new products and technical information to offer informed guidance to customers and colleagues.
• Monitor inventory levels and report shortages to management to ensure efficient stock management.
• Process customer orders and handle transactions accurately.
• Collaborate with the service team to ensure seamless communication and operations.

Requirements

• Previous experience as a Parts Advisor or in a related role is preferred.
• Strong knowledge of automotive parts, especially Subaru products.
• Excellent communication and customer service skills.
• Detail-oriented with strong organizational abilities.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Proficiency with computer systems and inventory software is an asset.
• A valid driver’s license may be required for parts delivery and stock handling.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Ongoing training and professional development opportunities.
• Employee discounts on products and services.