Benefits Technology Specialist

About the role

At HUB, we believe the best work happens when people are given real space to grow and the autonomy to exercise it. We power progress and protect ambition for clients and the people who make that possible every day. Our values — empathy, adaptability, accountability, and a genuine commitment to one another’s success — guide how we work together. We foster bold ideas, celebrate curiosity, and share what we know because when people grow, the work they do grows with them.

This is a hybrid role requiring three days per week in the office. The primary purpose is to develop, manage, and expand the agency’s internal capabilities and expertise in implementing benefits administration and HRIS technology systems for clients, positioning HUB as a recognized leader in technology solutions for small and mid-market employers. The goal is to create a continuously better enrollment experience for members with greater ease of administration for employers and internal service teams.

Responsibilities

• Maintain a thorough knowledge of Employee Navigator, its capabilities, limitations, and strategic direction.
• Develop and maintain implementation and renewal processes that ensure consistency of execution, accuracy of data, and the ability to scale services.
• Stay current on industry trends and emerging enrollment-related technologies.
• Effectively demo the Employee Navigator system to clients and prospects.
• Teach and train employer and service team users to effectively utilize the system.
• Deploy as much of the system’s capabilities as appropriate in each client situation.
• Consistently communicate to and educate internal sales and service teams regarding updates, changes, and competitive advantages of the system.
• Assist sales and service teams in the selling and implementation of voluntary benefits.
• Leverage voluntary benefits and carrier tech credits to offset system costs for clients whenever possible.
• Manage ACA reporting for clients utilizing Employee Navigator and selecting this service.
• Be knowledgeable in the set-up and maintenance of carrier/vendor EDI connections and integrations with payroll providers.
• Assist in the training and development of other internal and regional employees as needed with regard to Employee Navigator to create greater capacity and consistency for all locations.
• Follow HUB Broker Standards.

Competencies

• Teamwork – Supports all organizational departments in a collaborative effort for everyone to succeed; works with both external and internal teams.
• Written & Verbal Communication – Writes clearly and informatively; edits for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; reads and interprets written information.
• Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Quality Management – Demonstrates attention to detail.
• Project Management – Ability to work with a team and adhere to deadlines.

Qualifications

• High school diploma or equivalent required.
• At least 3–5 years of related experience working as an Account Manager or Account Representative in the employee benefit arena (equivalent combination of education and experience acceptable).
• Client-facing experience required.
• Must have State Life & Health License or the ability to obtain license within 120 days.

Physical Requirements

• Regularly required to talk or hear.
• Frequently required to stand, walk, sit, and use hands to finger, handle, or feel.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities: close vision and distance vision.
• Some travel required by car to meet with clients and attend outside events.
• Must hold a valid Driver’s License and have dependable transportation.

Other Requirements

• Public Speaking/Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively with customers and teammates. Bilingual in English and Spanish a big plus.
• Math Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions; interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer Skills: Proficient in Microsoft Office (Excel, Word, PowerPoint); follow guidelines for working in BMS (BenefitPoint) for premium efficiency with the team.

Pay

The expected salary range for this position is $55,000 – $65,000 annually, impacted by factors such as the successful candidate’s skills, experience, working location, and the specific position’s business line, scope, and level.

Benefits

• Comprehensive health, dental, vision, life, and disability insurance.
• FSA, HSA, and 401(k) accounts with retirement savings matching.
• Company-paid life and disability plans.
• Generous paid time off (vacation, sick, personal days) and paid parental leave.
• Wellbeing program designed to support real work/life balance.
• Structured training, licensing support, and ongoing development opportunities to accelerate your career.
• Collaborative, high-performing culture with meaningful engagement and community impact through HUB Gives.
• Eligible bonuses, equity, and commissions for some positions.