Benefits Technology Specialist

About the role

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here.

This is a hybrid role, requiring three days per week in the office.

Responsibilities

Responsible for developing, managing and expanding the agency’s internal capabilities and expertise in the implementation of benefits administration and HRIS technology systems for our clients. The purpose of the role is to position HUB as a recognized leader in technology solutions for small and mid-market employers. The goal is to create a continuously better enrollment experience for members with greater ease of administration for employers and our internal service teams.

• Maintain a thorough knowledge of Employee Navigator, its capabilities, limitations and strategic direction.
• Develop and maintain implementation and renewal processes that ensure consistency of execution, accuracy of data and the ability to scale our services.
• Stay on top of industry trends and emerging enrollment-related technologies.
• Effectively demo the Employee Navigator system to clients and prospects.
• Teach and train employer and service team users to effectively utilize the system.
• Deploy as much of the system’s capabilities as appropriate in each client situation.
• Consistently communicate to, and educate, internal sales and service teams regarding updates, changes and/or competitive advantages of the system.
• Assist sales and service teams in the selling and implementation of voluntary benefits.
• Leverage voluntary benefits and carrier tech credits to offset system costs for client whenever possible.
• Manage ACA reporting for clients utilizing Employee Navigator and selecting this service.
• Be knowledgeable in the set-up and maintenance of carrier/vendor EDI connections and integrations with payroll providers.
• Assist in the training and development of other internal and regional employees as needed with regard to Employee Navigator to create greater capacity and consistency for all locations.
• Must follow HUB Broker Standards.

Competencies

• Teamwork – Supports all organizational departments in a collaborative effort for everyone to succeed. Works with both external and internal teams.
• Written & Verbal Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Quality Management – Demonstrates attention to detail.
• Project Management – Ability to work with a team and adhere to deadlines.

Requirements

Experience and Education

• High school diploma or equivalent required.
• At least 3–5 years of related experience working as an Account Manager or Account Representative in the employee benefit arena (equivalent combination of education and experience is acceptable).
• Client-facing experience required.
• Must have State Life & Health License or the ability to obtain license within 120 days.

Physical Requirements

• Regularly required to talk or hear.
• Frequently required to stand, walk, sit and use hands to finger, handle, or feel.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities include close vision and distance vision.
• Some travel required by car to meet with clients and other outside events.

Other Requirements

• Must hold a valid Driver’s License.
• Dependable transportation.

• Public Speaking/Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers and teammates. Bilingual in English and Spanish a big plus.
• Math Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer Skills: Proficient in Microsoft Office including Excel, Word and PowerPoint; follow guidelines on working in BMS (BenefitPoint) for premium efficiency with your team.

Pay

The expected salary range for this position is $55,000 – $65,000 annually and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. (Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states.)

Benefits

• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans.
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance.
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career.

Schedule

Hybrid: three days per week in the office.