Benefits Technology Specialist

About the role

At HUB, we believe the best work happens when people are given real space to grow and the autonomy to exercise it. We power progress and protect ambition for clients and the people who make that possible every day. Our values — empathy, adaptability, accountability, and a genuine commitment to one another’s success — guide how we work together. We foster bold ideas, celebrate curiosity, and share what we know because when people grow, the work they do grows with them.

This hybrid role requires three days per week in the office. The position is responsible for developing, managing, and expanding the agency’s internal capabilities and expertise in implementing benefits administration and HRIS technology systems for clients. The goal is to position HUB as a recognized leader in technology solutions for small and mid‑market employers, creating a continuously better enrollment experience for members with greater ease of administration for employers and internal service teams.

Responsibilities

• Maintain a thorough knowledge of Employee Navigator, its capabilities, limitations, and strategic direction.
• Develop and maintain implementation and renewal processes that ensure consistency of execution, accuracy of data, and the ability to scale services.
• Stay current on industry trends and emerging enrollment‑related technologies.
• Effectively demo the Employee Navigator system to clients and prospects.
• Teach and train employer and service team users to effectively utilize the system.
• Deploy as much of the system’s capabilities as appropriate in each client situation.
• Consistently communicate to and educate internal sales and service teams regarding updates, changes, and competitive advantages of the system.
• Assist sales and service teams in the selling and implementation of voluntary benefits.
• Leverage voluntary benefits and carrier tech credits to offset system costs for clients whenever possible.
• Manage ACA reporting for clients utilizing Employee Navigator and selecting this service.
• Be knowledgeable in the set‑up and maintenance of carrier/vendor EDI connections and integrations with payroll providers.
• Assist in the training and development of other internal and regional employees as needed with regard to Employee Navigator to create greater capacity and consistency for all locations.
• Follow HUB Broker Standards.

Competencies

• Teamwork – Supports all organizational departments in a collaborative effort for everyone to succeed; works with both external and internal teams.
• Written & Verbal Communication – Writes clearly and informatively; edits for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; reads and interprets written information.
• Initiative – Volunteers readily; undertakes self‑development; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Quality Management – Demonstrates attention to detail.
• Project Management – Ability to work with a team and adhere to deadlines.

Qualifications

• High school diploma or equivalent required.
• At least 3–5 years of related experience as an Account Manager or Account Representative in the employee benefits arena (equivalent combination of education and experience acceptable).
• Client‑facing experience required.
• Must hold a State Life & Health License or obtain one within 120 days.
• Valid driver’s license and dependable transportation.
• Some travel by car to meet with clients and attend outside events.

Physical requirements

Regularly required to talk or hear. Frequently required to stand, walk, sit, and use hands to finger, handle, or feel. Occasionally lift and/or move up to 25 pounds. Specific vision abilities include close vision and distance vision. Reasonable accommodations may be made for individuals with disabilities.

Other requirements

• Public Speaking / Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively with customers and teammates. Bilingual in English and Spanish a big plus.
• Math Skills: Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions; interpret technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer Skills: Proficient in Microsoft Office (Excel, Word, PowerPoint); follow guidelines for working in BMS (BenefitPoint) for premium efficiency.

Pay

The expected salary range for this position is $55,000 – $65,000 annually, impacted by factors such as the successful candidate’s skills, experience, working location, and the specific position’s business line, scope, and level.

Benefits

• Comprehensive health, dental, vision, life, and disability insurance
• FSA, HSA, and 401(k) accounts
• Paid time off including vacation, sick, and personal days
• Eligible bonuses, equity, and commissions for some positions
• Structured training, licensing support, and ongoing development opportunities
• Generous paid parental leave and a wellbeing program supporting work/life balance
• Collaborative, high‑performing culture with community impact through HUB Gives

Schedule

Hybrid — three days per week in the office.