Benefits Specialist Retirement

About the role

Provides customer service and performs a variety of functions related to the administration of employee retirement benefits programs. Administers, facilitates, and explains different retiree benefit programs to System employees.

Responsibilities

• Ensures retirement plans are administered in accordance with organization guidelines, plan documents, and government regulations.
• Researches team member retirement plan eligibility and communicates retirement benefits, including eligibility for additional retiree benefits.
• Reconciles weekly payroll contributions from third-party administrator system for the Retirement Savings Plan, ensuring accuracy and resolving discrepancies.
• Instructs team members on the retirement process, including how to process retirement within the HR/Payroll system, providing contact information for third-party administrators, and acting as a resource for other benefit-related questions upon retirement.
• Maintains retiree records within the HR/Payroll system related to retiree life insurance benefits.
• Collaborates with third-party administrator for the Retirement Savings Plan on weekly outstanding items and resolving issues.
• Processes and reviews weekly reports to update team member eligibility for employer-provided retirement contributions.
• Researches and identifies retirement contribution errors, calculates corrections, and communicates bi-weekly updates directly with Payroll.
• Provides professional daily customer service to team members regarding retirement and related benefits questions, maintaining response times as established by department best practices.
• Assists with the annual audit of Retirement Plans with an external auditing firm, including the collection of HR data.
• Provides Define Pension Benefit Vendor information bi-annually for finance reports.
• Processes monthly invoices related to Retirement.
• Works collaboratively with other WellSpan departments related to the collection of data and research of team member employment history.
• Maintains retirement benefits records and documents necessary for implementing various benefit coverage.
• Remains knowledgeable in compliance issues including SPD and other notice and communication requirements, and ERISA compliance and timing issues.
• Develops and maintains compliance schedules for various areas of benefits.
• Maintains established policies and procedures, objectives, quality assessment, and safety standards.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Provides back-up telephone coverage for other support staff, routing calls appropriately or taking clear messages.

Requirements

• Bachelor’s Degree required.
• 3 years of experience in retirement plan or pension plan administration required.
• Experience with Oracle HCM platform preferred.

Skills

• Excellent interpersonal and communication skills.
• Proficient computer skills with the ability to learn new computer applications.

Benefits

• Comprehensive health benefits.
• Retirement savings plan.
• Paid time off (PTO).
• Education assistance.
• Financial education and support, including DailyPay.
• Expanded Paid Parental Leave.