Benefits Specialist

Ensures platform configuration and readiness to support a client through their annual enrollment processes, including all project activities involved in coordinating ADP resources and ensuring timely completion of ADP-specific tasks.

Responsibilities

• Serves as primary point of contact and relationship owner for assigned Comprehensive Benefits clients, including Benefits Administration and Annual Enrollment.
• Supports and oversees data gathering, requirements analysis, and ADP project management activities associated with the maintenance of WFN/HRB and related interfaces/connections during the client's annual enrollment period.
• Coordinates and manages Benefits Administration and Annual Enrollment tasks, including collaboration with back-office and offshore teams to supplement execution of tasks and activities.
• Supports configuration and maintenance of WFN and other ADP products as they relate to Benefits.
• Secures, updates, and confirms appropriate information and materials from enrollment-related internal and external sources (e.g., brokers, carrier account managers, client leadership) to support WFN/HRB application configuration and integration.
• Manages activities within the project management tool related to analysis and preparation for the enrollment process, including system/profile/information gathering, requirements analysis, system updates, quality testing, data migration, and deliverables.
• Provides WFN Benefits expertise and manages, monitors data flow and integration including carrier connections, payroll, and manual carrier updates.
• Works with team members to resolve errors and issues timely and accurately; escalates failures and programmatic issues appropriately.
• Researches and resolves issues identified through routine audits and complex employee benefit problems or questions.
• Coordinates with benefit providers to support client benefits administration, resolve eligibility, vendor invoicing, and claims issues.
• Coordinates with back office for audits, reconciliation, and other processes governing regular deliverables such as vendor invoices, QA, and transaction processing.
• Provides service support related to the administration of health and welfare benefit programs to clients and internal business partners via phone, CRM, email, or in person.
• Coordinates communication with appropriate resources to expedite responses to critical process, operating, client, or participant situations.
• Utilizes extensive benefits, product, and process experience to identify issues, troubleshoot problems, and assist with resolutions related to participant coverage, administrative processes, compliance, carrier connections, payroll, and WFN functionality.
• Continually upgrades knowledge and skill base relating to health and welfare benefit programs, compliance, standard operating procedures, administrative practices, and WFN product.
• May champion or assist in assessing regulatory changes, process impact, process improvement, WFN product rollouts, and service training.
• Acts as a liaison between the service center, relationship manager, and the client to explain benefits-related processes.
• Proactively identifies problems and offers solutions to improve internal operations and plan administration; establishes systematic processes to reduce or eliminate errors.
• Provides consultative benefits support and best practices to assigned client book of business.
• Manages workflow (both manual and electronic) to ensure accurate processing of benefits transactions by ADP and non-ADP service providers such as Section 125/FSA, COBRA, 401(k), etc.

Requirements

• 2 years of experience in Client Support or Benefits Administration functions.
• Bachelor’s Degree in a Business-related field or equivalent education and experience.
• SHRM, FPC, GBA, CEBS, and/or CHRS (ACA) certifications preferred.
• Payroll, Accounting, HRIS, or project coordination experience a plus.
• Basic knowledge of ADP’s WFN (or other enterprise PR-HW) products and proficiency in navigating ADP’s organization to resolve client requests.
• Effective verbal and written communication skills, interpersonal skills, and conflict management skills.
• Ability to work effectively in reactive situations.
• Strong working knowledge of Microsoft Office, particularly Excel.
• Excellent interpersonal and telephone skills, effective time management, and demonstrated client conflict resolution skills.