Benefits Process Improvement Specialist

Benefits

Supports audits, compliance reviews, and regulatory documentation as needed.

Documents benefits processes, workflows, and procedural timelines to ensure all information is accurate, up-to-date, and stored in a centralized, audit-ready location.

Qualifications

• 3+ years of experience in benefits administration, process improvement, or operations management; PEO or HR services experience preferred.
• Strong understanding of benefits compliance requirements and eligibility rules.
• Demonstrated experience creating SOPs, training materials, and process documentation.
• High proficiency in Microsoft Excel and experience with HRIS, CRM, or benefits platforms (e.g., PrismHR, Salesforce, ADP).
• Exceptional attention to detail with a commitment to data accuracy and workflow efficiency.
• Strong communication, organizational, and project management skills with the ability to manage multiple priorities.

Core Competencies

• Process-Oriented Thinking
• Problem Solving & Critical Thinking
• Collaboration & Teamwork
• Accountability & Follow-Through
• Adaptability to Change
• Quality Focused