Benefits Manager, Americas

Why This Role Matters

Scales and Scope: You will manage a comprehensive benefits portfolio across three countries, ensuring our "Work Where You Work Best" philosophy is backed by competitive, localized health, retirement, and wellness programs.

Complex Leave & Accommodation Ownership: You will be the champion for employees when they need it most. You will modernize and own our end-to-end U.S. leave administration (FMLA, Short-Term/Long-Term Disability, Paid Family Leave) and lead our interactive ADA/Accommodations process with care and legal rigor.

What You'll Do

• Leave of Absence & ADA Management: Serve as the internal lead for all Americas leave programs. Manage the end-to-end interactive process for ADA/accommodations, partnering closely with Legal, People Business Partners, and People Services Team to ensure compliant, compassionate outcomes
• U.S. Benefits Operations: Oversee the annual open enrollment process, wellness initiatives, ACA reporting, non-discrimination testing, and 401(k) plan administration for ~2,000 domestic employees.
• International Benefit Oversight: Partner with regional brokers to manage and optimize supplemental and statutory benefits in Canada staying ahead of local legislative shifts
• Vendor & Broker Management: Hold carriers and TPAs accountable to rigid SLAs. Act as the primary escalation point for complex claims or employee issues
• Data & Systems Integrity: Partner with the People Systems team to ensure Workiva’s HCM (Workday) runs flawless integrations with benefits vendors and payroll
• Leveraging AI: Champion the adoption of AI-driven tools to enhance operational agility. This includes identifying opportunities to automate repetitive data collection and validation tasks, streamlining workflows for leave administration, and utilizing predictive insights to improve benefit compliance

Minimum Qualifications

• 6+ years of progressive HR/Benefits experience, with a heavy emphasis on U.S. benefit operations and multi-country Americas coverage (LATAM/Canada experience highly preferred)
• Bachelor’s degree in HR, Business, or a related field

Preferred Qualifications

• Technical Expertise: Deep, working knowledge of FMLA, ADA interactive processes, ERISA, COBRA, HIPAA, and Affordable Care Act (ACA) compliance
• Systems: Strong proficiency in Workday Benefits Administration and advanced Excel or Google Sheets for data analysis

How You’ll Be Rewarded

• Salary range in the US: $106,000.00 - $172,000.00
• A discretionary bonus typically paid annually
• Raised Stock Units granted at time of hire
• 401(k) match and comprehensive employee benefits package