Benefits & Leave Coordinator - Temporary (4-6 Month Assignment)

What We Need

Synapse Health is seeking a Benefits & Leave Coordinator (Temporary, 4-6 Month Assignment) to join our People Operations team. The Benefits & Leave Coordinator will support the People Operations (POPS) team during a 4–6 month assignment, with a primary focus on benefits administration, leave of absence (LOA) coordination and HR operations.

What You Will Do

• Serve as the first point of contact for employee questions regarding medical, dental, vision, life insurance, 401(k), and other benefit programs.
• Aid employees with benefit enrollments, qualifying life event changes, and general benefits administration.
• Support new hire benefits orientation and onboarding activities.
• Cook up coordination with benefit vendors and internal partners to resolve employee benefit issues.
• Own benefits offboarding in coordination with the benefits broker.
• Maintain accurate benefits records and documentation within the HRIS.
• Support benefits audits, reporting, and reconciliation activities as needed.
• Serve as the initial point of contact for employee, manager, and HR inquiries regarding leaves of absence and workplace accommodations.
• Partner closely with the third-party leave administrator to monitor approvals, documentation, status changes, and resolve discrepancies.
• Communicate proactively with employees regarding leave timelines, documentation requirements, and return-to-work expectations.
• Coordinate return-to-work activities and ensure required documentation is received and processed.
• Process leave-related transactions accurately within HRIS, payroll, and third-party systems.
• Respond to inquiries regarding leave eligibility under company policies and applicable federal, state, and local leave laws.
• Explain leave procedures and policies while escalating complex cases as appropriate.
• Participate in recurring meetings with third-party leave administrators to resolve outstanding issues.
• Support accommodation requests by coordinating documentation and communication with employees, managers, POPS, and third-party administrators.
• Manage the HR shared inbox, triaging, responding, and forwarding inquiries to appropriate team members with accuracy and professionalism.
• Provide first-line HR support by answering employee questions related to policies, processes, benefits, payroll, and general HR topics.
• Partner closely with Payroll to resolve employee pay issues, benefit deduction discrepancies, timekeeping questions, and leave-related pay matters.
• Cook up company-paid leave benefits, including salary continuation, paid parental leave, company-sponsored leave programs, and PTO/FTO.
• Ensure leave-related pay, benefit deductions, and time-off coding are accurately coordinated between HRIS, payroll, and third-party administrators.
• Process and monitor leave-related transactions to ensure employees receive the appropriate pay and benefits while on leave.
• Track leave durations, company-paid benefit eligibility, and return-to-work dates, escalating issues as appropriate.
• Prepare reports, conduct audits, and maintain confidential employee records to support compliance and operational accuracy.
• Aid in onboarding and offboarding processes, including new hire setup, employee changes, and termination workflows.
• Aid in maintaining employee data integrity across HR systems and employee files.
• Support People Team initiatives, special projects, and continuous improvement efforts.

What You Have

• An Associate's or Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent experience.
• Two to three years of experience in HR, Benefits, Leave Administration, Payroll, or related administrative role.
• Experience supporting employee benefits or leave of absence programs.
• Working knowledge of FMLA, ADA, state leave laws, and other applicable employment regulations.
• Strong organizational skills and exceptional attention to detail.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities while maintaining confidentiality.
• Proficiency with Microsoft Office.

What Sets You Apart

• A customer-focused mindset.
• Organization and attention to detail.
• Strong written and verbal communication.
• Problem-solving and critical thinking.
• Time management and prioritization.
• Confidentiality and professionalism.
• Collaboration and teamwork.

Compensation

This is a full-time temporary position (40 hours/week) lasting 4-6 months. Compensation is $22.70 - $28.37/hour, non-exempt.