Benefits HR Call Center Representative *REMOTE

Responsibilities

• Serve as the first point of contact for employee-related inquiries.
• Provide holistic case management services, including financial, health, and internal reviews.
• Ensure accurate and timely responses to employee inquiries through phone, chats, and HR cases.
• Build trust with employees by providing empathetic and personalized communication.
• Manage workload effectively to meet Service Level Agreements (SLAs) and productivity goals.
• Utilize critical thinking and high judgment to balance process adherence with employee needs.
• Resolve inquiries by referring to documentation and escalating when necessary.
• Consult and collaborate with partner teams to resolve cross-functional issues and improve policies.

Essential Skills

• Excellent organizational and time management skills.
• Strong customer service focus with a priority on quality and customer experience.
• Excellent verbal and written communication skills.
• Ability to understand benefit terms and programs.
• Strong judgment and decision-making skills.
• High degree of ownership and ability to handle sensitive situations with care and empathy.
• Able to work within a fast-paced environment with attention to detail.

Additional Skills & Qualifications

• 2+ years of experience in Benefits or Human Resources, preferably in a contact center or shared service environment.
• Experience with rapid and complex changing work environments.
• Technical aptitude and proficiency with Microsoft Office Suite or similar software.
• Bilingual in Spanish is a plus but not required.

Work Environment

• This position is 100% remote, offering the flexibility to work from anywhere.
• You will be part of a dynamic team in a large corporate environment impacting Benefits administration.
• Schedule may include one or both weekend days and could have a start time between 8am-11am PST, working 8 hours a day, 40 hours a week.

Job Type & Location

• This is a Contract position based out of Henderson, NV.

Pay And Benefits

• The pay range for this position is $21.00 - $21.00/hr.

Requirements

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

About Aston Carter

• Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe.
• We specialize in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions.
• We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.
• We have offices across the U.S., Canada, Asia Pacific and Europe, serving many of the Fortune 500.
• We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
• The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

• Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
• An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

• We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates.
• AI helps assess applications and qualifications, but final decisions are made by our hiring team.
• By applying, you acknowledge and agree that your application may be reviewed using AI tools.