Benefits HR Assts (Aug 26 Class)

Responsibilities

• Serve as the primary point of contact for employee benefits-related inquiries.
• Provide accurate and timely support via phone, chat, and HR case management systems.
• Investigate, manage, and resolve employee cases from start to finish.
• Deliver personalized, empathetic customer service while maintaining confidentiality.
• Research and interpret benefits policies, procedures, FAQs, and knowledge base resources.
• Escalate complex issues appropriately and collaborate with partner teams for resolution.
• Maintain accurate case documentation and ensure compliance with established processes.
• Meet service-level agreements (SLAs) and productivity goals while maintaining a high-quality employee experience.
• Adapt quickly to changing priorities and evolving business processes.
• Partner with internal stakeholders to support continuous process improvements.

Essential Skills

• 2+ years of experience in Benefits Administration, Human Resources, or a related customer service role.
• Experience working in a contact center, shared services, or high-volume support environment.
• Strong customer service skills with a commitment to creating positive employee experiences.
• Excellent written and verbal communication skills.
• Strong organizational, time management, and multitasking abilities.
• Ability to manage sensitive and confidential information with professionalism.
• Critical thinking and problem-solving skills with sound judgment.
• Proficiency in Microsoft Office Suite and other business systems.
• Ability to work independently in a remote environment while managing multiple priorities.
• Bilingual Spanish-speaking skills (optional).

Benefits

• Great benefits package.
• Work-life balance.
• Stability and clear opportunities for growth into other areas of the dealership over time.

Job Type & Location

This is a Contract position based out of Charlotte, NC.

Pay And Benefits

The pay range for this position is $21.00 - $21.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

About the Role

A highly reputable company is looking for a Benefits HR Assistant to join their team!

Qualifications

None specified.

Skills

None specified.

Benefits

None specified.

Pay

None specified.

Schedule

None specified.