Benefits Enrollment Specialist

Seasonal/temporary, hourly, non-exempt, full-time position expected to last approximately 4 months (anticipated end date: January 1, 2027). Candidates must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Educate and consult with individual health insurance consumers to help them understand available coverage options
• Assist customers through the enrollment process with professionalism, empathy, and accuracy
• Deliver proactive follow-up and ongoing support to enhance customer satisfaction and retention
• Build strong relationships with customers and internal and external stakeholders, including employees, client decision makers, insurance carriers, and brokers
• Maintain accurate and timely documentation in internal systems and CRM platforms
• Contribute to Milliman’s service model by delivering a consistent, high-quality customer experience
• Use customer interactions and feedback to support retention strategies and continuous improvement efforts

Requirements

• Minimum of a high school diploma or equivalent GED (education will be verified upon accepted offer)
• Minimum of 2 years of professional work experience
• Health insurance industry experience in employee benefits and/or personal insurance strongly preferred
• 2+ years of experience in Customer Success, Customer Advocacy, Relationship Management, Account Management, or a similar customer-facing role preferred
• Current Life & Health insurance license, or the ability to obtain one within a short timeframe
• Strong verbal and written communication skills, with exceptional listening ability
• High level of accuracy and attention to detail in documentation and customer interactions
• Strong technical aptitude, including comfort using CRM systems and other technology platforms
• Self-motivated, enthusiastic, and proactive, with a positive, “can do” attitude
• Demonstrated ability to work effectively with a variety of stakeholders
• Passion for helping customers achieve the best possible outcomes

Skills

• Relationship-focused and committed to delivering exceptional customer service
• Professional and dependable, with a strong sense of accountability and attention to detail
• Collaborative team player who values shared success and contributes positively to the office environment
• Adaptable and solutions-oriented, with the confidence to navigate change and ask questions when needed
• Curious and growth-minded, with a desire to learn, improve, and contribute new ideas

Work Environment

This position is fully in-office and based at the Milliman Omaha office. Candidates must be able to work on-site in Omaha, Nebraska on a full-time basis. The office is business casual and professional, located at 180th & Dodge, with approximately 75 collaborative team members.

Pay

Compensation is determined by a combination of factors, including education, relevant work experience, qualifications, skills, and certifications. This role is non-exempt and overtime eligible, with production-based incentives:

• Bookings: $40 for each fully completed and documented meeting (typically 45 minutes) to consult and educate on health insurance options
• Applications:
  • 1–100 applications: $10 per application
  • 101–500 applications: $12 per application
  • 501–1000 applications: $15 per application
  • 1001+ applications: $18 per application

Benefits

• Employee Assistance Program (EAP): Confidential support for personal and work-related challenges
• 401(k) Plan: Eligibility after reaching 1,000 hours worked within 12 consecutive months; includes company matching and profit-sharing contributions
• Paid Time Off (PTO): Accrues from the first day of work (1 hour for every 30 hours worked)
• Transportation: Pre-tax savings for eligible transit and parking expenses

About Milliman

Milliman is an international consulting firm with over 5,100 employees and $1.6 billion in annual revenue. For more than 75 years, Milliman has delivered high-quality consulting, tools, and services to clients worldwide. The Omaha Health & Welfare practice, established over 25 years ago, serves large employers in designing and administering employee benefit insurance plans, as well as underwriting for PEOs, MEWAs, and personal benefit plans.