Benefits & Eligibility Specialist (Customer Service)

About the role

We are seeking detail-oriented and compassionate Benefits & Eligibility Specialists to assist individuals in accessing important public assistance programs.

Responsibilities

• Interview applicants
• Review benefit applications
• Verify documentation
• Determine eligibility based on established guidelines
• Communicate with applicants by phone and in person
• Explain program requirements
• Answer questions
• Resolve issues
• Ensure all information is accurate and complete
• Work with employers, healthcare providers, and government agencies when additional information is needed

Requirements

• Strong communication skills
• Attention to detail
• Sound judgment
• The ability to manage multiple cases in a fast-paced environment
• Experience in customer service, case management, claims processing, social services, healthcare, banking, insurance, or administrative support is highly valued

Benefits & Eligibility

• Paid onsite training and ongoing support
• Opportunity to transition into a permanent position
• A rewarding role where your work directly impacts individuals and families

Pay

$18.50/hour

Schedule

Monday–Friday, 8:00 AM–5:00 PM

Training

7 weeks of paid onsite training

Important

Candidates must be available to start on July 27, 2026 and attend the full 7-week onsite training program.