Benefits Customer Service Representative (Temporary)

Overview

Join Gallagher and make a real difference in employees' lives. As a Benefits Customer Service Representative, you'll help members understand their benefit options, answer questions, and confidently choose the coverage that best meets their needs. No sales, no cold calling—just meaningful customer support.

Position Details

• Start Date: September 14, 2026
• Duration: Temporary position ending November 2026, with potential conversion to permanent employment upon successful completion of the project.
• Pay: $18/hr (unlicensed) or $21/hr (Life & Health licensed)
• Location: Onsite at our Las Vegas office (777 N. Rainbow Blvd., Las Vegas, NV 89107)
• Schedule: Monday–Friday, after training: 8-hour shifts between 5:00 AM – 5:00 PM

About You

• Required:
• High school diploma
• 1+ year of customer service experience
• Strong typing and basic computer skills
• Preferred:
• Bilingual Spanish
• Life & Health License
• Benefits experience
• Call center experience
• Microsoft Office proficiency

Success Traits

• Excellent communication and active listening skills
• Customer-first mindset with a passion for helping others
• Professional, empathetic, and solution-oriented approach
• Ability to build trust and rapport with every caller

How You'll Make An Impact

• Serve as a trusted resource for members navigating their benefit options
• Resolve eligibility, enrollment, and claims-related questions with professionalism and care
• Deliver exceptional customer service while building positive relationships with every caller
• Partner with insurance carriers, providers, and internal teams to quickly resolve member concerns
• Guide employees toward informed benefits decisions that support their needs

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensationComprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)