Benefits Coordinator

About the role

We are seeking a dedicated and detail-oriented Benefits Coordinator to join our team. The ideal candidate will be responsible for administering and managing various employee benefits programs, ensuring compliance with legal regulations, and providing excellent support to employees. This position plays a vital role in maintaining accurate Leave of Absence records (FMLA management, ADA Accommodation, STD and LTD leaves, Personal Leaves, Union Leaves, and parental leaves), processing claims, and fostering an understanding of employee benefits.

What You Will Do

• Administer and support employee benefit programs, including medical, dental, vision, life, disability, FSA/HSA, COBRA
• Assist with planning annual Open Enrollment activities
• Monitor enrollment activity and eligibility requirements, ensuring timely processing of new hires, life events, status changes, and benefits terminations
• Audit benefit enrollments, carrier files, eligibility reports, payroll deductions, and vendor integrations to ensure accuracy and compliance
• Track, investigate, and resolve enrollment, billing, and carrier discrepancies
• Support ACA tracking, reporting, and other benefits compliance initiatives
• Assist with benefits-related audits, testing, regulatory filings, and compliance reviews
• Administer and coordinate leave of absence processes, including FMLA, ADA accommodations, STD, LTD, parental, personal, and union-related leaves
• Process leave requests, distribute required documentation, track leave activity, and maintain accurate leave records within HRIS and leave management systems
• Coordinate leave-related benefits administration, including benefit continuation, premium collection, return-to-work processes, and employee and manager communications
• Complete employer documentation required for disability and leave-related claims
• Maintain accurate employee benefits and leave records in accordance with company policies and applicable federal and state regulations
• Prepare recurring reports, metrics, dashboards, and reconciliations related to benefits administration, leave management, payroll deductions, and employee participation
• Collaborate with Payroll, HR, brokers, carriers, and third-party administrators to ensure efficient administration of benefit programs
• Educate employees on available benefit offerings, eligibility requirements, and enrollment processes while providing exceptional customer service through the Benefits inbox
• Perform other duties as assigned

Requirements

• Minimum of 2 years of experience in benefits administration, leave management, or human resources
• Working knowledge of employee benefits regulations, including ACA, HIPAA, COBRA, FMLA, ADA, ERISA, and other applicable federal and state requirements
• Experience supporting Open Enrollment administration, employee communications, and carrier management
• Strong experience with leave administration, disability claims, and accommodations processes
• Proficiency in HRIS platforms, benefits administration systems, and Microsoft Office applications UKG/WURK
• Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, data validation, reporting, and reconciliation
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong written and verbal communication skills
• Ability to handle sensitive and confidential information with discretion and professionalism
• Commitment to providing outstanding employee service and support

Key Competencies

• Benefits Administration Expertise
• Leave of Absence Management
• Regulatory Compliance
• Data Analysis and Reporting
• Employee Service Excellence
• Attention to Detail
• Critical Thinking and Problem Solving
• Organization and Time Management
• Communication and Relationship Building
• Confidentiality and Professional Judgment
• Process Improvement Mindset
• Collaboration and Teamwork

Benefits

We offer benefit packages that may include Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).