Benefits Coordinator

About the role

Under general direction, support the efficient and effective operation of the Benefits function by counseling employees in all health and welfare programs, leave of absence (LOA), and workers’ compensation. Oversees health and welfare programs, leave of absence (LOA), workers’ compensation, and system data entry and administration across different platforms and vendor reporting systems.

Responsibilities

• Counsels employees regarding all health and welfare programs, LOA, and workers’ compensation.
• Assists in the handling of routine benefits, LOA and worker compensation inquiries, and complaints and issues to ensure quick, equitable, and courteous resolution.
• Leads the administration, tracking, and system reporting for LOA and workers’ compensation programs to ensure they are administered according to plan provisions and company regulatory guidelines.
• Assists in the administration of benefit plans, employee elections, and deductions.
• Performs basic data entry into systems and databases primarily for benefit plan enrollment, deductions, benefit changes, LOA, and workers’ compensation.
• Assists with other changes including but not limited to new hires, promotions, transfers, salary changes, retirements, and terminations.
• Assists with university-wide initiatives, such as benefits orientation, annual open enrollment, retirement programs, and wellness programs.
• Collaborates with Payroll to understand and set due dates for personnel and benefit-related actions; monitors payroll cycles and paces work to meet established deadlines.
• Audits benefit vendor/carrier invoices and works directly with benefit vendors to reconcile discrepancies, and to create and submit payment requests for approval.
• Modifies query variables to run standard reports.
• As directed, generates more complex and ad hoc reports; completes Request for Services (RFS) forms and works with IT to create new reports as needed.
• Liaises with HR, Business and Finance, and academic departments to provide technical assistance, troubleshoot, investigate, and resolve problems, determine due dates for personnel and benefits-related actions, and provide training support.
• Documents and maintains procedural manuals and policies for HRIS and benefit vendor databases.
• Analyzes data flows to identify process improvements and recommends and helps implement workflows to streamline HR operations and benefits administration.
• As directed, participates in efforts to research, recommend, and implement new HR modules or systems for benefits, LOA, and workers’ compensation administration.
• Cross-trains designated staff to provide assistance during peak periods of activity.
• Stays abreast of trends, laws, regulations, best practices, and technologies related to assigned functional areas.
• Assists with planning and implementing special events and works on special projects.
• Perform related departmental duties as required.