Benefits Coordinator

About the role

We're seeking an In-Office Benefits Coordinator to join our Shared Services team and support the administration of our employee benefits programs. This full-time, in-office position is ideal for an administrative professional looking to build a career in Human Resources, Benefits Administration, HR Operations, or Employee Services while working collaboratively with an experienced HR team.

As a Benefits Coordinator, you'll play a key role in maintaining accurate employee benefit records, assisting team members with benefit-related questions, and coordinating with benefit providers to deliver an outstanding employee experience.

Responsibilities

• Process employee benefit changes, including qualifying life events, and ensure required documentation is completed.
• Maintain and update employee benefit records within HR and benefits administration systems.
• Assist employees with benefit enrollment, eligibility, coverage, and general benefits questions.
• Support the administration of health, life, disability, and other employee benefit programs.
• Coordinate with insurance carriers and benefit vendors to resolve employee benefit issues.
• Assist with benefits billing, audits, and data reconciliation to ensure accuracy and compliance.
• Support annual open enrollment activities and employee benefit communications.
• Maintain confidential employee records and information.
• Provide outstanding customer service to employees and internal stakeholders.
• Perform additional administrative and benefits-related duties as assigned.

Requirements

• High school diploma or equivalent required.
• Administrative training required.
• Two years of administrative assistant or office support experience preferred.
• Experience with HRIS, employee benefits, payroll, or benefits administration systems is a plus.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Proficiency with Google Workspace (Google Drive, Docs, Sheets) or similar software.
• Ability to manage multiple priorities and meet deadlines.
• Strong customer service, problem-solving, and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information professionally.

Physical Requirements

• Ability to sit for extended periods while working on a computer.
• Ability to occasionally lift up to 15 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Benefits

• Competitive compensation
• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k) with company participation
• Paid Time Off (PTO)
• Career growth and development opportunities
• Collaborative and supportive team environment
• Opportunity to gain valuable experience in Human Resources and Benefits Administration