Benefits Consultant - Employee Benefits

About the role

Acts as an agent for assigned Producer accounts, including servicing and solicitation activities. Manages a book of business and directs the work of a service team. Expert in all benefit lines and funding mechanisms.

Responsibilities

• Manages all client-required services and maintains client relationships with no input from Producers.
• Manages a large-market book of business by directing employees on the service team.
• Receives and develops new business leads from Producers or identifies and develops cross-sell opportunities.
• Acts as the direct point of contact for the client from the time of lead.
• Serves as the lead representative for an assigned book of business.
• Participates in the team selling process, including finalist interviews and RFP responses.
• Prepares and presents renewal analysis to clients.
• Sells renewal business to existing clients and, where applicable, sells additional lines of coverage.
• Promotes other agency services to clients by preparing Producer Service Proposals.
• Provides analysis and recommendations concerning clients' existing coverages.
• Selects carriers for solicitation and negotiates benefit and premium considerations with carriers.
• Receives and responds to client inquiries, including benefit and claim questions and issues.
• Reviews client coverage contracts and amendments for accuracy.
• Manages and negotiates third-party vendor relationships and contracts on behalf of the client.
• Manages a dedicated service team.
• Serves as a technical expert, assisting department members to resolve complex issues.
• Creates new client sales opportunities.
• Handles collection of fees, reconciliation, and resolution of any outstanding balances within 60 days of invoicing.
• Complies with agency management system data standards and ensures data integrity by entering and maintaining complete and accurate information.
• Performs other duties as assigned.

Qualifications

• Bachelor's Degree or equivalent combination of education and experience.
• Ten (10) or more years of related work experience.
• Must continue to meet Continuing Education requirements for license renewal.
• Valid Insurance License; requires in-depth knowledge of underwriting principles and market conditions.

Skills

• Excellent verbal and written communication skills.
• Excellent problem-solving and time management skills.
• Ability to lead a team and foster teamwork.
• Excellent planning, organizational, and prioritization skills.
• Proficient in Microsoft Office Suite.