Benefits Analyst

About Our Job

The Office of Human Resources (OHR) provides essential services and support to the 13,000 employees and more than 40 agencies that make up the City and County of Denver. OHR touches every City department and supports every employee, from the moment they file a job application, to the day they retire, and everything in between. We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels.

What We Offer

• A competitive salary commensurate with education and experience, ranging from $63,679.00 - $84,375.00/year, based on experience and education.
• Generous benefits for full-time employees, including a guaranteed life-long monthly pension, 457B Retirement Plan, 140 hours of PTO earned within the first year, 13 paid holidays, 1 personal holiday, 1 Wellness Day, and 1 volunteer day per year.
• Competitive medical, dental, and vision plans effective within one month of start date.

Location

The Office of Human Resources within the City and County of Denver utilizes a hybrid model workplace that balances the responsibilities of public service with the benefits of a flexible work environment. Employees work where needed, at a city site and/or in the field three days a week and telecommute remotely at a designated workplace within the State of Colorado the remaining days. The mandatory in-office day is Monday, and core business hours are between 9:00 am and 4:00 pm.

What You’ll Do

The Office of Human Resources (OHR) is seeking a customer-service focused Benefits Analyst to join our team. The Benefits Analyst is responsible for all benefit administration functions for the employee population within the City and County of Denver. Denver currently offers a generous benefit package to over 13,000 employees and their 20,000 dependents. In this position, you would join a team of four other Benefit Analysts and two Wellness Program Analysts. This is a great opportunity for someone interested in starting or growing their career in benefits administration.

Responsibilities

• Answers employee inquiries about all the City of Denver’s benefits, including, medical, dental, vision, health savings accounts, flexible spending accounts, life insurance, disability plans, transit pass, and other supplemental plans.
• Maintains effective working relationships with multiple benefit plan vendors and serves as a liaison between employees and providers concerning non-routine questions; resolves problems and misunderstandings, enters emergency enrollment changes, and coordinates the required flow of information and documentation.
• Scans and files documentation for records.
• Assists with monthly billings to employees and reconciles accounts.
• Schedules, plans, and assists with the annual open enrollment fairs.
• Assists with weekly reconciliation of vendor discrepancy reports.
• Manages various Workday system audits.
• Manages the alternative transit pass program.

What You’ll Bring

Our ideal candidate will possess some or all of the following skills and characteristics:

• Customer focused; willing to assist employees via email, phone, and in-person when necessary.
• Ability to work efficiently through frequent interruptions.
• Thrives in a team environment; ability to navigate frequent overlap of duties with the other staff members.
• Availability to work in a hybrid work environment efficiently and effectively. Monday – Friday 8:00 AM - 5:00 PM.
• Proficiency in Microsoft Office. Experience in Workday, and vendor website portals a plus.
• Willingness to expand knowledge of benefit administration through continuous education opportunities coordinated by the department.

Minimum Qualifications

• Education requirement: Bachelor's Degree in Business Administration, Human Resources, or a related field.
• Experience Requirement: Two (2) years of experience in a benefits, or human resources environment.
• Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
• Additional appropriate education may be substituted for each year of the minimum experience requirements.
• Licenses/Certifications: None.