Benefits Administrator (Dayforce)

About the role

This position is eligible for medical, dental, vision, and 401(k).

Responsibilities

• Administer employee benefit enrollments and maintain accurate records within Dayforce and other HRIS platforms.
• Support annual open enrollment by reviewing benefit configurations, testing enrollment workflows, and validating system functionality.
• Respond to employee inquiries regarding medical, dental, vision, life, disability, FSA/HSA, and voluntary benefit plans.
• Aid employees with eligibility questions, qualifying life events, dependent verification, and enrollment changes.
• Research and resolve benefit-related issues while coordinating with payroll, HR, insurance carriers, and external vendors.
• Audit enrollment data, payroll deductions, carrier files, and eligibility reports to identify and correct discrepancies.
• Process benefit-related transactions, including evidence of insurability requests, leave-related benefit updates, benefit arrears, and dependent age-out tracking.
• Create and maintain reports using Excel, including PivotTables and VLOOKUPs, to support audits and reconciliation efforts.
• Prepare employee communications, benefit guides, and documentation while maintaining detailed tracking logs.
• Participate in project meetings and assist with post-enrollment audits, reconciliations, and process improvements.

Qualifications

• Previous experience administering employee benefits in a high-volume environment.
• Hands-on experience with Dayforce is required.
• Advanced Microsoft Excel skills, including PivotTables and VLOOKUPs.
• A strong understanding of employee benefits, eligibility requirements, enrollment rules, dependent verification, and leave-related benefit administration.
• Excellent problem-solving and analytical abilities with exceptional attention to detail.
• Outstanding customer service, written communication, and interpersonal skills.
• The ability to prioritize multiple deadlines while maintaining accuracy in a fast-paced environment.
• Comfortable handling confidential employee information with professionalism and discretion.