Benefits Administrator (Contract)

Key Responsibilities

• Serve as the primary point of contact for employee inquiries related to benefits and leave programs
• Manage a high-volume benefits inbox, interpreting requests and providing clear, timely responses
• Administer leave of absence programs (20–25 active cases at any given time), ensuring compliance with multi-state leave laws
• Support employees through leave, accommodations, and benefits processes with professionalism, empathy, and confidentiality
• Collaborate with managers, including participation in roundtable discussions to provide guidance and support
• Pull and review reports to support benefits administration and decision-making

Qualifications

• Experience administering employee benefits and leave programs, including FMLA and related leave types
• Strong understanding of accommodations and compliance requirements
• Highly organized, process-oriented, and able to manage high-volume workflows
• Excellent customer service and communication skills
• Comfortable working directly with employees and leadership
• Experience supporting a mid-size to large employee population preferred

Systems & Tools

• ADP Workforce Now
• Microsoft Office Suite

Additional Preferences

• Bilingual Spanish preferred
• Prior experience in a similar, high-volume environment