Benefits Account Manager (Bilingual)

Location: Addison, TX | Onsite

Pay

$28.85/hr - $31.25/hr BOE

Schedule

• Full-time, Monday-Friday
• W2 employment

About the role

The Account Manager serves as the primary point of contact for assigned clients (companies) and manages employee benefits for employers.

Responsibilities

• Manage employee benefits programs for employer clients from start to finish
• Begin working with clients after the sale is completed and handle the implementation process
• Coordinate open enrollment, create benefit guides, and submit required paperwork to insurance carriers
• Support employee education efforts and help clients understand their benefit options
• Act as the main contact for clients throughout the year, resolving service issues and assisting with escalated claims when needed
• Work closely with insurance carrier representatives and client leadership teams
• Partner with a teammate to ensure smooth and accurate service delivery

Requirements

• 1-5 years of experience with Employment Benefits or Brokerage Experience
• Must be Spanish bilingual
• Strong communication, negotiation, and relationship-building skills
• Ability to manage multiple accounts, prioritize tasks, and meet deadlines in a fast-paced environment

Skills

• Benefits administration systems (HRIS - Human Resources Information Systems)
• CRM systems (Customer Relationship Management software)
• Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Insurance carrier enrollment portals

Preferred Qualifications

• Experience working in a small benefits agency or brokerage
• Experience supporting small to mid-size employer groups (under 100 employees)
• College degree preferred but not required