Benefit Technology Implementation Analyst

Summary Of Responsibilities

Responsible for helping HUB International meet and exceed client expectations by supporting clients with the delivery of our benefit technology solutions. The implementation consultant is not only responsible for the successful implementation of the enrollment platform but is the subject matter expert (SME) for all levels of the day-to-day role. Candidate is a resource for the team and at times may need to act as a liaison between teams/partners.

Specific Responsibilities

• Configuring system as needed based on client provided requirements
• Testing new and existing system functionality to ensure accuracy of client system configuration with integration, regression, and acceptance s plans
• Establish electronic data interchange (EDI) files when appropriate
• Manage yearly assigned renewals
• Facilitate site demonstrations, training to clients/HUB Account Team, product overviews and general project meetings as needed
• Maintain thorough understanding of all internal systems to respond to general and specialized client requests
• Provide resolution of client issues by responding to questions and concerns about the use of HUB International products; ability to leverage research to find resolution
• Create accurate and concise requirements to support continuous data quality improvements
• Ability to identify, report and track issues and/or enhancements required to meet current industry standard business rules and functionality
• Create and maintain Electronic Data Interchange (EDI) files as deemed appropriate, to meet business objectives
• Create and maintain procedures for the team
• Serves as a technical resource and triage point to the team
• Serves as a mentor and escalation point
• Affords assessments of the effectiveness of team process, recommends, and implements improvements as necessary across the team

Qualifications

• A Bachelor’s Degree and/or 5+ years’ experience in benefits administration with a preference to online enrollment
• Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
• Must be proficient in Microsoft Excel (VLOOKUP, Pivot Tables, Basic Functionality)
• Experience with building/maintaining Electronic Data Interchange (EDI) files a plus
• Must be able to quickly sort through complex subject material
• Strong analytical skill set and ability to effectively use data for strategy
• High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness
• Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
• Passion for teamwork, client service and reaching business results through problem solving
• Proven judgement, creativity and analytical skills are required to analyze, recommend, and improve workflows

Pay

The expected salary range for this position is $66,000 - $85,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

Benefits

• Health/dental/vision/life/disability insurance
• FSA, HSA and 401(k) accounts
• Paid-time-off benefits such as vacation, sick, and personal days
• Eligible bonuses, equity and commissions for some positions

Department

Account Management & Service

Required Experience

5-7 years of relevant experience

Required Travel

Negligible

Required Education

High school or equivalent