Benefit System Coordinator

Responsibilities

• Create and secure approval on Salesforce setup sheets, stand up new groups in GIAS, configure ODR tables, and set up test members so each group launches ready to run.
• Audit every setup before go-live: Review new group builds, eligibility, and products against rate cards, catching errors before they reach members or billing.
• Maintain group records through their full lifecycle: Keep GIAS addresses, contacts, group names, accounts, plans, and PBM configurations current as groups evolve and add new products.
• Process renewals and rate updates end to end: Handle monthly GAP renewals with or without changes, update rate tables for pass-through costs, refresh renewal rate cards, and manage FSA renewal benefit plan information.
• Handle terminations cleanly: Process group and account terminations, delete PIDs on request, and administratively term members when their benefit plans are already closed.
• Resolve eligibility and billing issues: Investigate billing errors and eligibility problems and correct them so data stays accurate across every system.
• Support specialty groups and vendor accounts: Maintain Kempton groups, stand up Gap groups, add vendor accounts, build COBRA new-group checklists, and process change notices as needed.
• Partner across departments: Work with Account Management, Implementation, Plan Building, and Tech Ops to keep group data aligned and easy for internal and external teams to interpret.

Qualifications

• Education & Experience: Degree preferred but not required. Background in benefits administration, insurance, or healthcare operations a plus.
• Technical Skills: Proficient in Microsoft Excel. Experience with benefits or eligibility administration systems (e.g., GIAS) and CRM platforms (e.g., Salesforce).
• Working Knowledge: Working knowledge of group setup, rate tables, renewals, plan building, and eligibility data.

Benefits

• Competitive base salary and benefits effective day one.
• Comprehensive medical and dental through our own health solutions (yes, we use what we build).
• Paid Time Off—rest and recharge time is non-negotiable.
• Mental health support, retirement planning, and financial protection.
• Professional development with clear career progression and learning budgets.
• Mission-driven culture where diverse perspectives drive real impact on people's health.

Compensation

This position offers a base salary range of $20.00-$22.00 per hour, depending on location, skills, and experience. You're eligible for our full benefits package starting day one.