Benefit Program Technician

About the role

The Family Support Division is seeking applications for the position of Benefit Program Technician. This position will be located in the Phelps County Child Support Office based at 1101-1111 Kingshighway, Rolla, MO.

Responsibilities

• Serve Missouri citizens by assessing their child support needs during phone calls, in-person office visits, and online inquiries.
• Aid and guide citizens through services such as verifying paternity, establishing child support orders, and enforcing and/or modifying both administrative and judicial orders.

Requirements

• A High School diploma or equivalent.
• At least four years of customer service experience, or a Bachelor's Degree.

Qualifications

• Personable and compassionate.
• Non-judgmental attitude.
• Excellent customer service skills.
• Typing skills.
• Detail-oriented.

Skills

• Customer service skills.
• Typing skills.
• Detail-oriented.

Benefits

• Defined pension plan.
• Generous amounts of leave and holiday time.
• Eligibility for health insurance coverage.

Pay

• Higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Schedule

• Consistent and structured work schedule.
• Work/home life balance.