Benefit Program Technician
About the role
The Family Support Division is seeking applications for a Benefit Program Technician. This position will be located in the Cole County-FRS Unit Child Support Office based at 615 Howerton Ct., Jefferson City, MO.
Responsibilities
- Serve Missouri residents by assessing their Child Support needs during phone call and in-person visits.
- Assist and help guide them through the process establishing paternity orders and making/receiving child support payments.
- Answer phone calls with questions related to our programs and resources.
- Take and distribute information as necessary.
- Scan and index information received.
- Enter information into our computer-based systems as appropriate.
Requirements
- At least 4 years of Customer Service experience or a Bachelor’s Degree.
- Personable, compassionate, and non-judgmental attitude.
- Excellent customer service skills, typing skills, and detail orientation.
Qualifications
Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.
Skills
Customer service skills, typing skills, and detail orientation.
Benefits
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage.
Pay
The current rate for this position is $RATE. Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).
Schedule
This position has a consistent and structured work schedule.