Benefit Program Technician

About the role

This position will be in the Boone County/Columbia Resource Center based at 601 Business Loop 70 W STE 272, Columbia, MO. As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives. Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much more.

Responsibilities

• Determine initial and continuing eligibility of Missouri citizens for food, medical, financial and nutritional assistance
• Interview clients in person and by telephone
• Prepare summaries
• Other duties as assigned

Requirements

• A High School diploma or equivalent
• At least four years of customer service experience
• Or a Bachelor’s Degree

Qualifications

• Personable
• Caring
• Non-judgmental attitude

Skills

• Customer service skills
• Communication skills
• Ability to work independently and as part of a team

Benefits

• Defined pension plan
• Generous amounts of leave and holiday time
• Eligibility for health insurance coverage

Pay

• Higher rate based on a pay differential (e.g. shift, or time-of-service pay)

Schedule

• Hours to be determined upon hire

Contact Information

FSD.Personnel@dss.mo.gov