Benefit Program Associate

About the role

This position will be located in the St. Louis County Resource Center based at 8501 Lucas and Hunt, Jennings, MO.

Responsibilities

• Work directly with customers to answer questions about their situation;
• Work directly with customers to enter verifications/changes on their cases;
• Monitor local drop boxes and scan/index documentation appropriately;
• Register applications;
• Register applications dropped off at their location;
• Register applications through the FSD Docs and other Queues;
• Direct local customers to the correct next step in their process;
• Type, utilizing a computer keyboard and word processing software, and edit a variety of material, frequently involving technical or specialized terminology;
• Transcribe from dictating equipment;
• Maintain, with relative independence, a significant phase or segment of a clerical process or office activity and make frequent decisions in accordance with agency policies, rules or procedures;
• Review documents for accuracy, completeness and compliance;
• Compose correspondence involving some interpretation and application of established policies and procedures;
• Maintain correspondence, case and report files;
• Establish and maintain complex filing systems;
• Prepare and/or oversee the preparation of records for storage and/or archiving;
• Perform, review, and verify complex computations involving the application of rules and regulations;
• Enter, update, and/or retrieve information in automated systems;
• Develop spreadsheets and databases;
• Utilize various software packages in the performance of duties.

Requirements

• High School diploma or equivalent and 1-3 years of relevant experience.

Qualifications

• Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Skills

• Technical or specialized terminology;
• Dictating equipment;
• Computer keyboard and word processing software;
• Spreadsheets and databases;
• Variety of software packages.

Benefits

• Defined pension plan;
• Generous amounts of leave and holiday time;
• Eligibility for health insurance coverage.

Pay

(Substitutions may be allowed.)

Schedule

N/A

Benefits

• Total compensation calculator;
• Applicant resources.