Benefit Engagement Specialist - Morrisville, NC

About the Role

BCInsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients’ HR departments to support both organizations and their employees. This position will support UNC Health and is a hybrid role.

Responsibilities

• Represent BCInsourcing as a Company Ambassador to UNC Health by engaging in purpose-driven dialogue with department leaders, providing support while exercising independent judgment to cultivate effective business relationships, and maintaining rapport with all case partners and the client’s employees.
• Participate in providing SME-certified-license knowledge in clients’ HR/Benefit meetings, NEO presentations, and group meetings for client’s managers to navigate the concerns of their department’s employees.
• Make independent decisions regarding outreach strategy while participating in the client’s initiatives and projects related to total rewards.
• Create an approachable environment in primary and secondary workplace locations, traveling as necessary or operating remotely, to engage and counsel employees about their core and voluntary benefit options and coverages.
• Exercise self-driven time management to efficiently respond to face-to-face impromptu service requests and provide timely answers to client and employee questions.
• Analyze census data to create a customized reach-out strategy meant to effectively connect with newly hired and existing employees to conduct personalized one-on-one comprehensive benefit review sessions.
• Accurately input and capture employee enrollment decisions, using appropriate system platforms or paper application processes, and follow Life and Health licensure regulations and BCInsourcing’s quality assurance.
• Participate in developing communication strategies to achieve the client’s goals in their changing environment while using professional verbal and interpersonal communication and active listening skills to effectively educate employees and interact with client partners.
• Develop and grow a professional work environment including prompt coordination with a supervisor or other appropriate parties, including the client’s management team, when recognizing an accelerated issue or unusual matter to ensure it is resolved thoroughly and accurately.
• Obtain and maintain an active Life, Health, and Accident Insurance Producer’s License including timely continuing education, and meet other licensing requirements and documentation, as directed by BCInsourcing’s Licensing guidelines.
• Serve as a subject matter expert on the mechanics of insurance to advise the client’s leadership and employees.
• Promptly notify BCInsourcing’s Licensing Specialist of any information or situation that may impact active licensure or appointment status.
• Maintain a working knowledge of the client’s annual open enrollment process for new and/or existing employees.
• Adapt to annual open enrollment periods and special projects by adjusting a self-guided work calendar to meet the needs of the client’s employees, including evenings and weekends, traveling as necessary.
• Perform other responsibilities as requested by supervisor or client.

Requirements

• High School Diploma/GED equivalent and/or related work experience equivalency.
• Must have and maintain a valid driver’s license to travel to client sites.
• Proven relationship-building experiences and professional communication skills.
• Demonstrated self-directed work ethic to successfully represent the company at the client location with limited and offsite supervision.
• Professional work experience demonstrating self-motivation and result-driven outcomes.

Preferred Qualifications

• Advanced degree completed or in process.
• Working knowledge of insurance products, including core and voluntary benefits.
• Existing active Life, Health, and Accident Insurance Producer’s License, when a client workplace requirement.

Benefits

• Paid training and ongoing professional development.
• Company-provided equipment.
• Comprehensive medical, dental, and vision coverage, including a wellness program.
• Additional voluntary benefit options.
• 100% employer-paid benefits.
• 401(k) retirement plan with company match.
• Pet insurance.
• Immediate vacation accrual.
• Paid holidays, effective upon hire, including:
  • 11 company-observed holidays.
  • 2 floating holidays.
  • 2 personal days.
  • 2 volunteer days.
• Employee referral bonus program.

Pay

The starting hourly pay range for this position is $24.03–$28.84. This role is also eligible for monthly incentive compensation based on the achievement of defined performance metrics following 90 days of active employment. The listed hourly range represents the anticipated minimum and maximum compensation for this position. Actual pay will be determined based on a variety of job-related factors, including but not limited to the selected candidate’s skills, experience, qualifications, licensure, and internal equity.