Benefit & Eligibility Worker (Public Benefit Specialist)

About the Role

The Oregon Department of Human Services is seeking a Benefit & Eligibility Worker (Public Benefit Specialist) to perform eligibility determinations, redeterminations, and periodic reviews, conduct interviews with applicants, and provide person-centered services with a trauma-informed approach.

Responsibilities

• Perform eligibility determinations, redeterminations, and periodic reviews
• Conduct interviews with applicants applying for benefits
• Communicate eligibility decisions to applicants
• Provide person-centered services with a trauma-informed approach to identify needs
• Create a work environment where everyone feels welcomed, appreciated, and valued
• Participate in professional development opportunities and ongoing education of cultural awareness

Requirements

• One year of experience working at the Human Services Specialist 1 level for the State of Oregon
• OR Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines
• OR An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines
• OR An equivalent combination of education, training, and experience relative to the class concept

Qualifications

• Experience actively listening to clients and asking clarifying and open-ended questions to gather complete and relevant information
• Experience applying critical thinking and sound judgment to make informed decisions using available data and resources
• Experience using written and oral communication to share information clearly and effectively with diverse audiences
• Experience organizing tasks and managing time effectively to meet established deadlines

Skills

• Bilingual in Spanish and English (preferred)

Working Conditions

Duties will be performed in the local office, Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs. The role may involve interacting with individuals experiencing trauma or emotional distress and situations requiring quick decision-making to ensure safety.

Benefits

• ODHS Employee Resource Group communities that promote shared learning
• Cost of Living Adjustments
• Annual salary increases (until you reach the top of the listed salary range)
• Amazing benefits package
• Possible eligibility for the Public Service Loan Forgiveness Program

Salary Range: $4954.00-$7592.00. Application Deadline: 08/25/2026.