Benefit & Eligibility Worker (Public Benefit Specialist)

Initial posting date: 08/10/2026 • Application deadline: 08/25/2026

About the role

The Oregon Department of Human Services is guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

While fluency in English and Spanish is not a requirement, preference will be given to bilingual candidates. As a Benefit & Eligibility Worker (Public Benefit Specialist), you will embrace diversity, equity, inclusion, and respect while building trust during difficult moments and making a difference in people's lives.

Responsibilities

• Perform eligibility determinations, redeterminations, and periodic reviews.
• Conduct interviews with applicants applying for benefits.
• Communicate eligibility decisions to applicants.
• Provide person-centered services with a trauma-informed approach to identify needs.
• Ensure accurate and timely eligibility determinations across the state.
• Create a work environment where everyone feels welcomed, appreciated, and valued.
• Participate in professional development opportunities and ongoing education of cultural awareness.

Requirements

• One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
• Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An associate degree in a Behavioral Science, Social Science, or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the class concept.

Skills

We are looking for candidates with:

• Experience actively listening to clients and asking clarifying and open-ended questions to gather complete and relevant information.
• Experience applying critical thinking and sound judgment to make informed decisions using available data and resources.
• Experience using written and oral communication to share information clearly and effectively with diverse audiences.
• Experience organizing tasks and managing time effectively to meet established deadlines.

Preference will be given to candidates who are bilingual in Spanish and English.

Working Conditions

• Duties for this role will be performed in the local office.
• The work schedule is Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs.
• You may interact with individuals experiencing trauma or emotional distress.
• You may encounter situations requiring quick decision-making to ensure your safety or the safety of others.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Comprehensive benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Pay

Salary range: $4,954.00 – $7,592.00 per month.

Schedule

This is a permanent, full-time position represented by the Service Employees International Union (SEIU). The work schedule is Monday to Friday, 8 am to 5 pm PT.

If selected as a finalist, a criminal history and background check will be conducted. Adverse findings may lead to disqualification. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm work authorization.