Bench Technician, LED

About the role

PRG is the world’s leading technology provider within the entertainment and events industry. Our mission is to bring together the power of our people with our production and rental expertise to deliver unforgettable events. PRG has the largest inventory of production equipment for hire and offers a complete 360-degree range of services to clients within the live events industry, including music touring and festivals, TV & Film, Theatre, Sports and E-sports, and Corporate live events. The Bench Technician, LED installs, diagnoses, repairs, tests, and maintains LED display products, including tiles, processing equipment, and related components. The role verifies that equipment meets PRG quality standards, documents service work, and supports coworkers in the proper operation and maintenance of equipment.

Responsibilities

• Install and test LED products and related equipment to confirm proper operation.
• Diagnose electronic and mechanical issues using appropriate diagnostic equipment, blueprints, schematics, wiring diagrams, and technical drawings.
• Develop and complete repairs using approved techniques, company procedures, and manufacturer specifications.
• Test and verify subassemblies and major system components.
• Recalibrate equipment and confirm applicable factory specifications.
• Use manufacturer software to configure equipment, verify operation, and review firmware versions or update needs.
• Perform routine and preventive maintenance.
• Complete post-repair inspections and quality control testing within established deadlines.
• Make final technical decisions on difficult equipment issues, including whether equipment is ready to ship, requires client approval, or must be taken out of service.
• Identify and order parts needed for repairs; maintain accurate parts lists and review stock levels with the Technical Services Manager.
• Complete factory acceptance testing, inspection, quality control, maintenance, and repair documentation accurately and on time.
• Maintain asset records, including serial numbers, firmware versions, and service history.
• Explain equipment operation and maintenance to coworkers, help train entry-level personnel, and cross-train to support other departments as needed.
• Maintain a clean, organized work area and follow safety procedures, including the use of required personal protective equipment.
• Identify opportunities to improve quality, efficiency, and repair processes.
• Perform other duties as assigned.

Requirements

• Working knowledge of LED display equipment, control software, and equipment installation, operation, maintenance, and repair.
• Ability to interpret blueprints, schematics, diagrams, and technical instructions.
• Strong diagnostic, problem-solving, communication, and interpersonal skills.
• Ability to work independently with minimal supervision, manage competing priorities, and meet quality control deadlines.
• Accountability, attention to detail, and sound technical judgment.
• Ability to work flexible hours and overtime, including weekends and holidays, as needed.

Physical Demands

Ability to lift up to 50 pounds frequently and perform work that may require bending and working in confined spaces.

Pay

The pay range for this position is $25.00–30.00/hour, as dictated by the governing collective bargaining agreement. Actual pay to be determined by the experience, knowledge, skills, and abilities of the applicant combined with location and alignment with market data.

Benefits

• Comprehensive health, dental, and vision insurance
• Paid time off
• 401(k) retirement savings plan with matching contributions