Bench Technician 3-5 Years Experience

About the role

We’re a small, close-knit MSP committed to delivering top-notch IT support and solutions to local businesses. We’re looking for a skilled Bench Technician with 3-5 years of experience to help us keep our clients’ hardware running smoothly and efficiently.

Responsibilities

• Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware
• Troubleshoot hardware issues quickly and accurately to minimize client downtime
• Assemble and prepare equipment for deployment or return to clients
• Maintain detailed records of repairs, parts used, and test results
• Manage and organize repair bench workspace and inventory of spare parts and tools
• Work closely with help desk and field technicians to support client needs and share technical insights
• Assist in configuring and testing equipment before it’s delivered or deployed
• Stay up to date on the latest hardware technology and repair techniques relevant to MSP services
• Onsite work at client locations as needed, including setups, pickups, and drop-offs
• Manage incoming deliveries and inventory
• Improve customer service, perception, and satisfaction
• Fast turnaround of customer requests
• Ability to multi‑task
• Ability to work in a team and communicate effectively
• Work to ensure requests are routed to the proper resource for quick resolution
• Escalate service requests that require engineer‑level support, following ticket to resolution
• Responsible for entering all time and expenses in ConnectWise as they occur
• Enter all work as service tickets in ConnectWise
• Understand processes in ConnectWise by completing assigned training materials on ConnectWise University

Requirements

• 3‑5 years of solid experience as a Bench Technician or similar role within IT support or repair
• A+ Certification
• Comfortable with a variety of IT hardware — from desktops and laptops to networking devices and servers
• Detail‑oriented and able to troubleshoot with patience and precision
• Able to handle multiple repair jobs efficiently in a fast‑paced environment
• Good communicator who can work collaboratively with a small team and interface with clients when needed
• Reliable and proactive, taking ownership of work from start to finish
• Advanced understanding of operating systems, business applications, printing systems, and network systems
• Interpersonal skills such as telephony, communication, active listening, and customer care
• Diagnosis skills