Bench Technician 3-5 Years Experience

About the role

We’re a small, close-knit MSP committed to delivering top-notch IT support and solutions to local businesses. We’re looking for a skilled Bench Technician with 3-5 years of experience to help us keep our clients’ hardware running smoothly and efficiently.

Responsibilities

• Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware
• Troubleshoot hardware issues quickly and accurately to minimize client downtime
• Assemble and prepare equipment for deployment or return to clients
• Maintain detailed records of repairs, parts used, and test results
• Manage and organize repair bench workspace and inventory of spare parts and tools
• Work closely with help desk and field technicians to support client needs and share technical insights
• Auxiliary duties include:
• Improving customer service, perception, and satisfaction
• Fast turnaround of customer requests
• Ability to multi-task
• Ability to work in a team and communicate effectively
• Responsible for routing requests to the proper resource to resolve quickly and efficiently
• Escalating service requests requiring engineer-level support, following ticket to resolution
• Entering all time and expenses in ConnectWise as they occur
• Entering all work as service tickets in ConnectWise
• Completing assigned training materials on ConnectWise University

Requirements

• You have 3-5 years of solid experience as a Bench Technician or similar role within IT support or repair
• A Plus Certification
• Comfortable with a variety of IT hardware — from desktops and laptops to networking devices and servers
• Detail-oriented and able to troubleshoot with patience and precision
• Able to handle multiple repair jobs efficiently in a fast-paced environment
• A good communicator who can work collaboratively with a small team and interface with clients when needed
• Reliable and proactive, taking ownership of your work from start to finish
• Advanced understanding of operating systems, business applications, printing systems, and network systems
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Detailed diagnosis skills of technical issues
• Familiarity with MSP workflows, ticketing systems, or IT service management is a plus
• Travel to client’s locations as needed (Must have reliable transportation)

Qualifications

• Advanced understanding of operating systems, business applications, printing systems, and network systems
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Detailed diagnosis skills of technical issues
• Familiarity with MSP workflows, ticketing systems, or IT service management is a plus
• Travel to client’s locations as needed (Must have reliable transportation)

Skills

• Diagnosis skills of technical issues
• Advanced understanding of operating systems, business applications, printing systems, and network systems
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Detailed diagnosis skills of technical issues
• Familiarity with MSP workflows, ticketing systems, or IT service management is a plus
• Travel to client’s locations as needed (Must have reliable transportation)

Benefits

• 401(k)
• Company car
• Employee discounts
• Health insurance
• Paid time off
• Competitive salary
• Dental insurance
• Vision insurance

Pay

$40,000.00 - $45,000.00 per year

Schedule

Flexible work arrangements tailored for work-life balance

About Us

With over 20 years in business, we offer state-of-the-art IT support and services that allow our clients to get ahead of the competition and drive revenues. With Beyond IT Support, clients can forget about their IT worries and focus on their business.