Bench Operations Manager

About the role

As a Bench Operations Manager, you and your team ensure guests feel at home, appreciating the sparkling lobby, warm welcome, and pristine guest rooms. You assist the General Manager in leading and inspiring each team member to provide an exceptional guest experience.

Responsibilities

• Assist the General Manager in all aspects of hotel operations, day-to-day staff management, and guests.
• Ensure compliance with SOP’s, policies, procedures, and service standards.
• Handle guest complaints and oversee service recovery process.
• Aid in managing budget and ensuring revenue and guest satisfaction goals are met.
• Participate in developing short and long-term strategic goals for performance improvement.
• Understand the P&L statement and meet all report deadlines daily, weekly, and monthly.
• Work closely with department managers and general manager to maximize room yield and hotel revenue.
• Oversee and manage all departments and work closely with department heads daily.
• Maintain a great communication between different departments and the General Manager.
• Be responsible for occupational health, fire, and life safety.
• Strive to improve service performance.
• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Utilize interpersonal and communication skills to lead, influence, and encourage others, leading by example.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Serve as a role model to demonstrate appropriate behaviors.
• Strive to improve service performance.
• Communicate clear and consistent messages regarding processes throughout all departments.
• Develop specific goals and plans to prioritize, organize, and meet the expectations of customers on a daily basis.
• Daily support the different departments in their daily operations.
• Identify the developmental needs of others and coach, mentor, or help others improve their knowledge and skills.

Qualifications

• A professional demeanor, warm and welcoming personality, and ability to engage easily and actively connect with others.
• Genuine caring and compassion, visibly demonstrating a desire to understand others.
• Natural instincts and insight for finding the best solutions to unclear situations, issues, and problems.
• Create confidence and trust, while communicating the right message at the right time.
• Comfortable conversing with individuals from various backgrounds and at all organizational levels.
• Direct yet tactful and considerate of the audience.
• Speak with others using clear and professional language, being direct but tactful.
• Available on days, nights, weekends, and holidays.
• Clean professional appearance.
• Perform other reasonable job duties as requested by the General Manager.

Skills

• Attention to detail.
• Team-first attitude.
• Drive for results.

Benefits

• Employee Referral Program
• $ Bonus Program
• Merit Increase
• Paid Vacation
• Flex Days
• 401(k) with Employer Contribution
• Medical, Dental, Vision
• Life Insurance
• Long-term/Short-term Disability
• Accident Insurance
• Critical Insurance

Pay

Salary Range: $52,264 - $61,672 annually

Schedule

Must be available on days, nights, weekends, and holidays.