Bench Jeweler (On-site)

About the role

Bench Jewelers are an integral part of the Shane Co. team. You will perform all requested and necessary work on jewelry to include setting, sizing, re-tipping, welding, soldering, polishing, engraving, cleaning, and other work consistent with Shane Co. standards of quality, service, and timeliness. We are looking for bench jewelers who can demonstrate the ability to work in a fast paced and results-based job environment while building and maintaining relationships and championing Shane Co. company culture and values. We are seeking a bench jeweler who leads by example in areas of personal character, values, commitment, organizational skills, and work habits. Successful candidates for this role must be friendly, respectful, and genuinely interested in the success of the shop and the store.

Shop Work

• Ensuring the quality of Company merchandise, and making and providing accurate assessments of merchandise quality and condition so that the company may make proper decisions on the best course of action.
• Maintaining the shop and personal workspace in a clean, organized, presentable, and efficient manner.
• Providing cost estimates for additional shop/jeweler personalization options that the customer can entertain depending on desires.
• Findings inventory.
• Consulting directly with staff and customers as needed to help ensure customer needs are met through the sales process and/or the repair process.
• Maintaining safety and security protocols including those specifically associated with shop equipment and chemicals.
• Constantly pursuing personal and shop improvement and development.
• Use technology such as computers and iPads for shop job tracking.

Collaboration

• Working professionally, efficiently, and courteously with all Store and Company staff, fostering teamwork and respect.
• Supporting other shops as well as our home office when there are work overflows or special projects.

Company Culture

• Ensure a positive and engaging workplace for all by embodying company values such as integrity, continuous improvement, and teamwork.

Qualifications

• 2+ years of prior bench experience is preferred.
• Evening and weekend availability is a must (closed on 7 major holidays).
• Must possess a high level of visual acuity and manual dexterity.
• Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching.
• Comfortable with technology.
• Must be able to effectively manage deadlines.
• Must be able to demonstrate basic communication skills in both written and spoken English, as well as basic math.
• Employer will not sponsor visa or work authorization.

Pay

Base Pay range for this role is $24–$31 per hour, which applies to this specific role in this location only. Your placement in the range is determined through interviews, a review of experience, knowledge, skills, balanced pay with other team members and alignment with geographic market data. While we target most new hire offers toward the lower end of the listed range, more demonstrated sales experience, knowledge, and skills may result in a higher starting rate. Average performance will earn a moderate increase each year, while high performers can earn a very generous annual increase. Once you join us, we pay for performance and there is no ceiling to your base pay rate over time. Participation in a team bonus that can range from zero to $150 each week for every member of the store team.

Schedule

Our work is done on-site in our stores. Hours open to customers: Monday to Wednesday 10 AM to 7 PM, Thursday to Friday 10 AM to 8 PM, Saturday 10 AM to 6 PM, Sunday noon to 5 PM. Closed on 7 major holidays (paid holidays for most staff). Weekend and evening availability required; shift swaps allowed when possible.

Benefits

• Competitive medical, dental, and vision coverage.
• Competitive 401(k) plan with company match.
• Paid vacation time, sick time, holidays, volunteer time, and bereavement time (including for pets).
• Company paid extended illness bank, optional long-term disability, and company paid life insurance.
• Parental benefits including paid parental leave, fertility benefits, and child and adult care Flexible Spending Accounts.
• Employee Affinity Groups (parenting, LGBTQ+, Grief and Loss).
• Career growth opportunities: internal learning (self-paced, covering career and personal topics), dedicated role-specific training, training toward advancement in management and leadership (majority of store management filled from within), ongoing coaching.
• Possibility to move with the company across multiple markets.