Bench Jeweler (On-site)

About the role

Bench Jewelers are an integral part of the Shane Co. team. You will perform all requested and necessary work on jewelry to include setting, sizing, re-tipping, welding, soldering, polishing, engraving, cleaning, and other work consistent with Shane Co. standards of quality, service, and timeliness. We are looking for bench jewelers who can demonstrate the ability to work in a fast-paced and results-based job environment while building and maintaining relationships and championing Shane Co. company culture and values. We seek a bench jeweler who leads by example in areas of personal character, values, commitment, organizational skills, and work habits. Successful candidates must be friendly, respectful, and genuinely interested in the success of the shop and the store.

Responsibilities

• Shop Work
  • Ensuring the quality of Company merchandise and providing accurate assessments of merchandise quality and condition.
  • Maintaining the shop and personal workspace in a clean, organized, presentable, and efficient manner.
  • Providing cost estimates for additional shop/jeweler personalization options.
  • Managing findings inventory.
  • Consulting directly with staff and customers to ensure customer needs are met through the sales or repair process.
  • Maintaining safety and security protocols, including those associated with shop equipment and chemicals.
  • Pursuing personal and shop improvement and development.
  • Using technology such as computers and iPads for shop job tracking.
• Collaboration
  • Working professionally, efficiently, and courteously with all store and company staff, fostering teamwork and respect.
  • Supporting other shops and the home office during work overflows or special projects.
• Company Culture
  • Ensuring a positive and engaging workplace for all by embodying company values such as integrity, continuous improvement, and teamwork.

Requirements

• 2+ years of prior bench experience is preferred.
• Evening and weekend availability is required (though the company is closed on 7 major holidays).
• High level of visual acuity and manual dexterity.
• Ability to provide and receive feedback and adapt behavior with coaching.
• Comfortable with technology.
• Ability to effectively manage deadlines.
• Basic communication skills in both written and spoken English, as well as basic math.

Benefits

• Pay
  • Base pay range: $22 to $45 per hour (placement determined by experience, skills, and market data).
  • Team bonus: up to $150 per week based on store performance.
  • Annual pay increases for average and high performers, with no ceiling on base pay over time.
• Health and Wellness
  • Competitive medical, dental, and vision coverage.
  • Company-paid extended illness bank, optional long-term disability, and company-paid life insurance.
  • Parental benefits: paid parental leave, fertility benefits, and child/adult care Flexible Spending Accounts.
• Time Off
  • Paid vacation time, sick time, holidays, volunteer time, and bereavement time (including for pets).
  • 7 paid holidays per year.
• Career Growth
  • Internal learning opportunities covering career and personal topics (e.g., Excel, photography).
  • Dedicated role-specific training and leadership development programs.
  • Opportunities for advancement, with most management positions filled internally.
  • Ability to transfer between stores in multiple markets.
• Work Environment
  • On-site work in stores with flexible shift swaps when possible.
  • Store hours: Monday–Wednesday 10 AM–7 PM, Thursday–Friday 10 AM–8 PM, Saturday 10 AM–6 PM, Sunday 12 PM–5 PM.
  • Employee Affinity Groups (e.g., parenting, LGBTQ+, Grief and Loss).

Employer will not sponsor visa or work authorization.